[access-uk] Re: MORE ON BBC IPLAYER

  • From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 29 Jul 2008 09:15:22 +0100

In general, the service is neither difficult nor impossible. It is only the 
volume and the jump functions which are unavailable. I think we need some 
perspective here.

Iain
  ----- Original Message ----- 
  From: Keith Jones 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, July 28, 2008 9:54 PM
  Subject: [access-uk] Re: MORE ON BBC IPLAYER


  I mentioned that I felt that this may well constitute a breach of the 
provisions of the Disability Discrimination Act, as the service being provided 
is
  no longer accessible to screenreader users.

  If this thing is generally available to the public but is difficult or 
impossible for blind people then it does constitute a violation of section 21.  
RNIB should be able to advise on remedies.

  Keith Jones
    ----- Original Message ----- 
    From: Richard Godfrey-McKay 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Monday, July 28, 2008 8:32 PM
    Subject: [access-uk] MORE ON BBC IPLAYER


    Hi, In case it's of interest, here's the dreadful reply I got from the 
beeb, followed by my reply - which, on rereading, should have been stronger:
    "Dear Richard

    Thank you for contacting BBC iPlayer support team.

    I understand you want audio description on BBC iPlayer for screen reader 
users.

    We have received similar reports from other users and I can confirm that 
our development team are working hard to resolve the issue.

    You may wish to check the BBC iPlayer messageboard for the latest updates 
regarding this issue.


    www.bbc.co.uk/dna/mbiplayer

    For future reference you may wish to know that you can contact the BBC 
iPlayer support team via the following web form:

    
https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage

    Once again thank you for contacting BBC iPlayer. If you have any further 
enquires please do not hesitate to contact our team.

    Regards 



    Usha

    BBC iPlayer


    Dear Usha, Thank you for your reply to my complaint. 

    I'm afraid that you haven't really resolved matters to my satisfaction. 

    I mentioned that I felt that this may well constitute a breach of the 
provisions of the Disability Discrimination Act, as the service being provided 
is no longer accessible to screenreader users. I'd be grateful if you would 
please deal with that point, and let me know by when it is intended that the 
iPlayer will be accessible. Why were the needs of screenreader users not 
incorporated into the new player before it was released? 

    Is there a formal complaints procedure which I can follow to have the 
matter investigated thoroughly?


    With many thanks,

    Richard Godfrey-McKay



    Richard Godfrey-McKay
    Tel: (01738) 445 880
    Mobile: (07791) 452 593

    Please read this special message 

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    Please go to 

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    Thanks for reading this message.  
    Richard 




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