In general, the service is neither difficult nor impossible. It is only the volume and the jump functions which are unavailable. I think we need some perspective here. Iain ----- Original Message ----- From: Keith Jones To: access-uk@xxxxxxxxxxxxx Sent: Monday, July 28, 2008 9:54 PM Subject: [access-uk] Re: MORE ON BBC IPLAYER I mentioned that I felt that this may well constitute a breach of the provisions of the Disability Discrimination Act, as the service being provided is no longer accessible to screenreader users. If this thing is generally available to the public but is difficult or impossible for blind people then it does constitute a violation of section 21. RNIB should be able to advise on remedies. Keith Jones ----- Original Message ----- From: Richard Godfrey-McKay To: access-uk@xxxxxxxxxxxxx Sent: Monday, July 28, 2008 8:32 PM Subject: [access-uk] MORE ON BBC IPLAYER Hi, In case it's of interest, here's the dreadful reply I got from the beeb, followed by my reply - which, on rereading, should have been stronger: "Dear Richard Thank you for contacting BBC iPlayer support team. I understand you want audio description on BBC iPlayer for screen reader users. We have received similar reports from other users and I can confirm that our development team are working hard to resolve the issue. You may wish to check the BBC iPlayer messageboard for the latest updates regarding this issue. www.bbc.co.uk/dna/mbiplayer For future reference you may wish to know that you can contact the BBC iPlayer support team via the following web form: https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage Once again thank you for contacting BBC iPlayer. If you have any further enquires please do not hesitate to contact our team. Regards Usha BBC iPlayer Dear Usha, Thank you for your reply to my complaint. I'm afraid that you haven't really resolved matters to my satisfaction. I mentioned that I felt that this may well constitute a breach of the provisions of the Disability Discrimination Act, as the service being provided is no longer accessible to screenreader users. I'd be grateful if you would please deal with that point, and let me know by when it is intended that the iPlayer will be accessible. Why were the needs of screenreader users not incorporated into the new player before it was released? Is there a formal complaints procedure which I can follow to have the matter investigated thoroughly? With many thanks, Richard Godfrey-McKay Richard Godfrey-McKay Tel: (01738) 445 880 Mobile: (07791) 452 593 Please read this special message My partner, Cindy, is losing weight and at the same time, raising money for RNIB. Please go to www.justgiving.com/slimmercindy to make a generous donation to RNIB and keep her healthy and motivated to lose even more weight.42Lb to date! Thanks for reading this message. Richard ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.5.6/1576 - Release Date: 27/07/2008 16:16