I can only find this in PDF format on the BT site, and the security settings prevent saving as text. Any suggestions as to where I might get a userguide, and who to contact at BT to try to stop this unnecessary hindrance to our access? Thanks. Richard Godfrey Telephone: +44 (0) 1656-657516 Office 01656-643146 Can't get through? try mobile 07791-452593 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.725 / Virus Database: 480 - Release Date: 19/07/2004 ** Going on holiday and want to halt messages? Send a message to:- ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** vacation ## d ** where ## is the number of days followed by d for days. ** For other things like digest mode, send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq