[access-uk] Re: Leaving BT
- From: "James O'Dell" <jamesodell@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 5 Jul 2007 20:55:38 +0100
Simon
A word of warning: we have found broadband speeds on virgin ADSL to be very
poor, especially at peak times when we have often been downloading at aorund
20kbps (i.e. three times faster than dial-up). We have just canceld our
virgin contract after less than a week of activation, only just got out
before they switched the phone over to Virgin, which would have left us in a
12-month contract. Sounds like good value, but in our experience
performance isn't up to much. Am now switching to Waitrose Broadband, which
can't be much worse.
Cheers, and good luck.
James
----- Original Message -----
From: "simon.dowling" <simodowl@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 5:03 PM
Subject: [access-uk] Re: Leaving BT
HI DJ, I TOO AM LEAVING BT, AS A VIRGIN REP CAME ROUND AND ASKED WHETHER I
WAS HAPPY WITH WHOM I'M WITH.
THEY SAID TO ME NOT TO TELL THEM I WAS MOVING TO ANOTHER PROVIDER, BECAUSE
BT WOULD QUIBLE OVER MY CONTRACT.
INSTEAD THEY SAID TO TELL THEM THAT I WAS MOVING IN TO A SICK RELATIVE'S
HOUSE TO LOOK AFTER THEM, AND THEY ALREADY HAD A PHONE LINE SO I WOULDN'T
HAVE ANY PROBS WITH THEM.
I MUST SAY VIRGIN WILL SAVE ME MONEY AS THEY WOULD CHARGE ME 20 PER MONTH
FOR BROADBAND AND A PHONE LINE AND CALLS WOULD BE FREE UNLESS I PHONED A
MOBI.
MY BT COSTS ME ON AVERAGE ABOUT 150 PER QUARTER.
SO AS SOON AS I HAVE PAID THIS BILL I WILL BE CHANGING OVER.
http://www.secretsthatwekeep.com/003
Simon
creator and owner of the winmx4theblind mailing list.
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----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Cc: <bcab@xxxxxxxxxxxxx>
Sent: Thursday, July 05, 2007 4:33 PM
Subject: [access-uk] Leaving BT
Hi all,
We are leaving BT's pathetic 8mb service and moving to 20mb cable on the
17th of this month.
BT customer options gave us a bit of hassle, saying we'd be lible for the
payments remaining on our 18 month contract and that if we didnt' pay it
we'd be taken to court, and the usual rhetoric that they dont' guarantee
speeds.
The technician who's been helping us with the entire process along with
his manager has assured us that this is not the case.
In short, if people do decide to challenge BT for end user performance
issues don't take any nonsense, get to speak to somebody who knows what
they're talking about, have the call eskaulated to a senior technician
and explain you're phoning about throughput.
I'm exhausted by the whole process, 5 engineers, 3 of which where
broadband engineers who didnt' know they're arse from their elbow barring
one, countless phone calls, and testing both on BT's part and mine. The
amount of hardware including routers, computers, filters I've tryed is
staggering.
Still, I learnt alot about ADSL! You can't put a price on that
experience.
Thanks to each and everyone of you that offered advice and encouragement.
I even have went as far as to write a 9 page letter to BBC's watchdog as
I'm concerned there are quite possibly alot of people out there recieving
very poor performance and are being fogged off. If you're far away from
the exchange or your exchange doesnt' support the speeds and you're well
informed about this then fine, but for those that aren't...
If anyone wants support concerning DSL and what questions to put to
unknowledgeable and in my experience patronising staff dont' hesitate to
mail me privately and I'll see if I can help out.
Dj Paddy
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