Hi Peter and all.
While I think the Money Saving Expert site is a useful place to look, it
tends to focus on purely what is the cheapest I think and it does not
always pay enough attention to quality of service in my opinion.
Tiscali, at the moment, is going through a period of relatively poor
customer satisfaction, but it is one of the most competetively priced and
so it gets a full thumbs up from Money Savings Expert.
A year or so ago, O2 had some particularly competetive deals and I went
for O2 because of this. I think O2 coverage is good in fact, better than
Vodaphone in London. Vodaphone does seem to get good results throughout
the country however. I would agree that as an O2 online customer it is
difficult to keep up with info about minutes without talking to someone
about it and from what people say the customer service does seem better
with O2.
I have recently been with T-Mobile and I would not touch this company.
There is a disability helpline you can register with so whenever you call
t-mobile you get through to staff on this line. Unfortunately, though the
phone gets answered quickly, the I changed to O2 a year ago because staff
knew nothing about talks though they had vaguely heard that a program with
speech facilities could be installed on some symbian phones. Staff argued
consistently that this would invalidate the warrantee of the phone.
This seems to be absolute garbage from what I can find out. You should get
better coverage from Vodaphone too though the deals may not look as
competetive.
If I were choosing from scratch now I think I would look at Vodaphone and
O2 with O2 offering more competetive deals but Vodaphone offering better
service.
regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: gpage@xxxxxxxxxxxxxx
MSN: gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
----- Original Message -----
From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 23, 2008 10:21 PM
Subject: [access-uk] Re: LOOKING TO CHANGE MY MOBILE PHONE PROVIDER
Go to ww.moneysaving expert.com and you will find lots of info about
mobile phones on there.
----- Original Message -----
From: "Jackie Cairns" <cairnsplace@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 23, 2008 9:56 PM
Subject: [access-uk] Re: LOOKING TO CHANGE MY MOBILE PHONE PROVIDER
Hi Carol
I'm sure you'll get a lot of input from users on this one. I can only
speak for the Pay-As-You-Talk setup I have with Vodafone, which suits me
well. I used to be with O2, but don't find their Customer Services team
particularly obliging, and certainly not the store in our area.
Vodafone, on the other hand, have always been helpful, even if they do
claim to know a lot more about TALKS than is actually the case. (smile).
I do know from my son's use of O2 that they charge from £25 per month
for a SIM-only contract which you can opt out of after giving 30 days
notice. But you may recall that young Ian didn't like this because he
found it difficult to monitor the amount of texts and airtime he was
using without speaking to them directly instead of calling an automated
service.
If you shop around, do one operator at a time because if you go from one
to another, they will completely throw you it's that much of a
minefield. It's a case of swings and roundabouts I'm afraid. What one
offers you as a good deal, another will try to better it and maybe leave
out something you liked from the first network.
Oh happy hunting (smiles).
Jackie
Email: cairnsplace@xxxxxxx
Skype Name: Cairnsplace
----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, February 23, 2008 9:40 PM
Subject: [access-uk] LOOKING TO CHANGE MY MOBILE PHONE PROVIDER
Hi all,
I'm not very happy with Orange right now and won't bore everyone with
the details... I'm wondering whether to return to 02 with which I was
happy for some years and only moved because we got a better deal for
two of us. I'm only looking for a low use tariff, with some occasional
texts. Does everyone charge for their printed bills these days and
does 02 still keep tracks on your usage and let you know of the best
possible tariff for you?
Any comments from anyone who has recently looked at what's going would
be most welcome.
Thanks.
--
Carol
carol.pearson@xxxxxxxxxxxx
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