I find it very hard to believe that I am in a position where I fall in to that category of 1 per cent and not only do I fall within the small one per cent category but I am doubly unfortunate then that I purchase two computers, a desktop and a netbook over a year apart and both my systems have a problem with the installation of Jaws and not Jaws having the problem.
I might be wrong but I have had equipment and software from toher companies and they provide tech support via telephone free of charge too. ----- Original Message ----- From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 4:04 PM Subject: [access-uk] Re: Jaws Dongle
Every piece of software is sold with a clear specification of the system requirements required to support the application, Jaws is no different. Given that Jaws 10, 11 or whatever installs on 99% of customers pc's, then I would suggest that the PC is not properly set up rather than there being a problem with JAWS. Our tech support people spend hours on the phone looking after end users who need support in the set up or use of our products -free of charge - you will not get that with most other AT provider and certainly not from PC world or even Microsoft.Our objective is to help you all get the best from your software, we understand it is important to you. You know where we are if you need help, but sometimes the problems are not ours to solve - in those cases you have to get support from your pc provider - that often when you find that you will not receive the personal attention that we provide. You can buy the whole package from us, then you can be sure it will be properly specified and will work out of the box.Regards Glenn -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor BurkeSent: 21 December 2009 15:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Jaws Dongle Are you seriously suggesting that every person purchasing Jaws as a known screen reader checks out their system prior to purchase? I would like to see the small print from FS stating this as a requirement then at least Ican go back to the education authority that purchased Jaws 10 for me and getthem to have my system checked out for compatability.----- Original Message ----- From: "Hussein Patwa " <access-uk@xxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 3:48 PM Subject: [access-uk] Re: Jaws DongleHi Eleanor, It's always advisable to check compatibility with any application before purchase or installation. This is particular important for access technology, particularly if the technology is planned for use with a particular application. It would be unfortunate if someone paid good money for a product, only to find it didn't work with their chosen application due to a lack of research beforehand. Also, I'm sure there are some notable changes between Jaws 9 and 10. As software advances, it's not inconceivable that the way it operates or interacts with the computer system, not to mention its dependencies and system requirements may change. _______________________________________ Have a pleasant day, Kind Regards and Best Wishes, Hussein. Hussein Patwa Tel: 0789 47 595 62 (UK) Tel: +44 (0)122 4433 954 (SIP) Skype: patwaspotterfan2 GoogleTalk: thewanderingwriter Web: www.patwanet.co.uk My Blog: http://patwaspotterfan.livejournal.com Find me on Facebook: http://www.facebook.com/profile.php?id=510013486 Please note: For security reasons calls from witheld numbers may not be connected. Please release your number so it can be viewed prior to calling. Contact your telephone service provider for advice on how to do this if required. All calls may be recorded for fact verification. DISCLAIMER: This e-mail and any attachments may contain confidential or sensitive information and are intended solely for the stated recipient(s). Copying ordistribution in any form is not permitted without the prior consent of thesender. If you have received this message in error, please delete it andany attachments from your system and notify the sender immediately. Thankyou for your co-operation. Protect our trees; Do not print unless absolutely necessary. Save paper by deleting sections of the message which are not relevant.-----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: Monday, December 21, 2009 3:43 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Jaws Dongle Well Chris what was it you were told, 10 days? to wait, mine was always coming too! At least it has come now but paying high prices for software and then having to wait so long. I never realized for instance that I would need to check compatability of all my software on my computer and netbook prior to purchasing Jaws, that is a new one on me, it clashing. If Jaws 9 does not clash and can install then why can't Jaws 10 install without clashing? ----- Original Message ----- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 3:28 PM Subject: [access-uk] Re: Jaws Dongle > No still haven't got it. But I got a plan. When and if I do get this > netbook I will authorize with my 1 activation. Then if it goes down I will > ring them up and escalate the issue. > > Chris Hallsworth > e-mail: christopherh40@xxxxxxxxxxxxxx > MSN: ch9675@xxxxxxxxxxx > Skype: chrishallsworth7266 > > I am also on Facebook. > > On 21/12/2009 15:15, Eleanor Burke wrote: >> I can recall 'someone' posting to this list about having to wait for >> their Jaws dongle. You never did tell us if you finally got it. I had >> to wait 2 months for mine! > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 4705 (20091221) __________ The message was checked by ESET Smart Security. http://www.eset.com__________ Information from ESET Smart Security, version of virus signature database 4705 (20091221) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
