I did indeed have Sight and Sound spend many many hours on
my computer to get Windows XP and all my programmes and
files restored. It was as the Director of the company
would say, beyond their obligations. However, I still have
a netbook with the same problem!!! I cannot install Jaws
10 to it. It would most likely require a total
reinstallation of OS and all my programmes etc on the
netbook too but this is crazy. Odd though how I had the
problem with two systems.
Eleanor
----- Original Message -----
From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 1:09 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation
Hi Eleanor,
I do not use JAWS but am speaking from a general
technical support
perspective.
Did Sight and Sound give you an idea as to what was wrong
with your
computer that could be hampering the JAWS installation?
Although strictly
general technical support for computers is probably
beyond the remit of
S&S, I would have thought a company which deals with
computer products and
particularly with people with disabilities on a daily
basis, and by the
very nature of computer products often having
inter-dependencies, that
they could have at least pointed you somewhat in the
right direction.
It could be one of many things:
* A conflicting program such as another screen reader or
access technology
* A required Windows or platform update that is missing
or an incorrect
version
* A computer setting that is preventing the installation
or one or its
routines from completing
* Access controls
This isn't a criticism of S&S by any means, but it does
make it very hard
to diagnose the problem (and more so as I don't have
JAWS and know little
of its quirks) without a rough idea of what could be
wrong to begin with.
S&S undoubtedly sell many products to many people, and
equally so must
have had many support requests over the years, so perhaps
someone there
has come across this before and could advise from direct
experience?
H.
I have been told by Sight and Sound that the problem
with my installation
of Jaws 10 is related to my computers having problems
rther than with Jaws
10. It is fair to say that Sight and Sound did get Jaws
10 working on one
of my computers but I have a netbook and I cannot
install it on that
either!!! I did not purchase my computers from the same
place nor did I
purchase them at the same time. This leaves me very
puzzled that I have
two computers supposedly 'faulty' and not Jaws 10. My
software was
purchased back in September and I still cannot install
this product on my
NC10!!!! I do have Jaws 9.0 on the Netbook and had no
problem installing
it. Very strange. I do have a dongle and I think it is
possible to run
Jaws 10 from the dongle though I do not see why I should
have to do this
if my choice is to have the prodjuct installed. Anyone
else experienced
problems like this?
Eleanor
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