I did indeed have Sight and Sound spend many many hours on my computer to get Windows XP and all my programmes and files restored. It was as the Director of the company would say, beyond their obligations. However, I still have a netbook with the same problem!!! I cannot install Jaws 10 to it. It would most likely require a total reinstallation of OS and all my programmes etc on the netbook too but this is crazy. Odd though how I had the problem with two systems.
Eleanor----- Original Message ----- From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, December 21, 2009 1:09 PM Subject: [access-uk] Re: Jaws 10 Problem with Installation
Hi Eleanor, I do not use JAWS but am speaking from a general technical support perspective. Did Sight and Sound give you an idea as to what was wrong with your computer that could be hampering the JAWS installation? Although strictly general technical support for computers is probably beyond the remit of S&S, I would have thought a company which deals with computer products and particularly with people with disabilities on a daily basis, and by the very nature of computer products often having inter-dependencies, that they could have at least pointed you somewhat in the right direction. It could be one of many things: * A conflicting program such as another screen reader or access technology * A required Windows or platform update that is missing or an incorrect version * A computer setting that is preventing the installation or one or its routines from completing * Access controls This isn't a criticism of S&S by any means, but it does make it very hard to diagnose the problem (and more so as I don't have JAWS and know little of its quirks) without a rough idea of what could be wrong to begin with. S&S undoubtedly sell many products to many people, and equally so must have had many support requests over the years, so perhaps someone there has come across this before and could advise from direct experience? H.I have been told by Sight and Sound that the problem with my installationof Jaws 10 is related to my computers having problems rther than with Jaws 10. It is fair to say that Sight and Sound did get Jaws 10 working on oneof my computers but I have a netbook and I cannot install it on that either!!! I did not purchase my computers from the same place nor did I purchase them at the same time. This leaves me very puzzled that I have two computers supposedly 'faulty' and not Jaws 10. My software was purchased back in September and I still cannot install this product on my NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem installing it. Very strange. I do have a dongle and I think it is possible to run Jaws 10 from the dongle though I do not see why I should have to do this if my choice is to have the prodjuct installed. Anyone else experienced problems like this? Eleanor** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
