[access-uk] Re: Jaws 10 Problem with Installation

  • From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 21 Dec 2009 18:33:16 -0000

Yes Carol, I posted the error message to the list 813 suberror 0.
----- Original Message ----- From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 5:18 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation



Eleanor,
Have you tried installing Jaws on your netbook with the original installation file on a card? What does it say when you try? 

--
Carol
carol.pearson29@xxxxxxxxxxxxxx
On Twitter:  http://twitter.com/songbird49a

---- Original Message ----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:56 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation


Certainly thank you.  If anyone on the list can suggest
an effective means by which I might obtain a list of what
is running on each of my computers perhaps you would be
kind enough to tell me of this, otherwise I will of
course go through the labourious work of doing this
manually.
Eleanor
----- Original Message -----
From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:49 PM
Subject: [access-uk] Re: Jaws 10 Problem with Installation



Ok, send us a list, let's see if there is anything that
is obviously causing a conflict.

Glenn

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor
Burke Sent: 21 December 2009 14:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws 10 Problem with
Installation
I am quite happy to send a list of everything running on
my computer to know
if it conflicts with Jaws and Magic.  I have the same
programmes on my netbook as on the computer james
reinstalled to.  I have no reason to believe that my
computer is not properly set up as it was set up for me
at the time of purchase.
Eleanor
----- Original Message -----
From: "Glenn Tookey" <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:42 PM
Subject: [access-uk] Re: Jaws 10 Problem with
Installation


Eleanor, the common factor in all this is your
computers. I think you needs to make sure they are
properly set up and not running conflicting programmes
or set up's, then your software should load up ok.
Regards
Glenn


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor
Burke Sent: 21 December 2009 14:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws 10 Problem with
Installation
Interesting indeed John.  Actually I think I have the
same problem with Magic too!!!

Eleanor
----- Original Message -----
From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 2:12 PM
Subject: [access-uk] Re: Jaws 10 Problem with
Installation


Hello Eleanor,

When I tried to install JAWS 10 I got the same kind of
problem. It simply
would not install and messed up my settings and old
screenreader to some extent. I was unable to get to
the bottom of the reason for this. All other versions
of JAWS up to that one and since installed OK, as does
most other software with the exception of Windows XP Sp3.

BFN,
John.

----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 1:20 PM
Subject: [access-uk] Re: Jaws 10 Problem with
Installation


I did indeed have Sight and Sound spend many many
hours on my computer to
get Windows XP and all my programmes and files
restored.  It was as the Director of the company would
say, beyond their obligations.  However, I still have
a netbook with the same problem!!!  I cannot install
Jaws 10 to it.  It would most likely require a total
reinstallation of OS and all my
programmes etc on the netbook too but this is crazy. Odd though how I had 
the problem with two systems.

Eleanor
----- Original Message -----
From: "Hussein Patwa" <access-uk@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 1:09 PM
Subject: [access-uk] Re: Jaws 10 Problem with
Installation


Hi Eleanor,

I do not use JAWS but am speaking from a general
technical support perspective.

Did Sight and Sound give you an idea as to what was
wrong with your computer that could be hampering the
JAWS installation? Although strictly
general technical support for computers is probably
beyond the remit of
S&S, I would have thought a company which deals with
computer products and
particularly with people with disabilities on a
daily basis, and by the
very nature of computer products often having
inter-dependencies, that they could have at least
pointed you somewhat in the right direction.
It could be one of many things:
* A conflicting program such as another screen
reader or access technology
* A required Windows or platform update that is
missing or an incorrect
version
* A computer setting that is preventing the
installation or one or its routines from completing
* Access controls

This isn't a criticism of S&S  by any means, but it
does make it very hard
to diagnose the  problem (and more so as I don't
have JAWS and know little
of its quirks) without a rough idea of what could be
wrong to begin with.
S&S undoubtedly sell many products to many people,
and equally so must have had many support requests
over the years, so perhaps someone there
has come across this before and could advise from
direct experience?
H.


I have been told by Sight and Sound that the
problem with my installation
of Jaws 10 is related to my computers having
problems rther than with Jaws
10.  It is fair to say that Sight and Sound did get
Jaws 10 working on
one
of my computers but I have a netbook and I cannot
install it on that either!!!  I did not purchase my
computers from the same place nor did
I
purchase them at the same time.  This leaves me
very puzzled that I have
two computers supposedly 'faulty' and not Jaws 10. My software was purchased back in September and I 
still cannot install this product on
my
NC10!!!!  I do have Jaws 9.0 on the Netbook and had
no problem installing
it.  Very strange.  I do have a dongle and I think
it is possible to run
Jaws 10 from the dongle though I do not see why I
should have to do this
if my choice is to have the prodjuct installed. Anyone else experienced 
problems like this?

Eleanor


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