I have been told by Sight and Sound that the problem with my installation of Jaws 10 is related to my computers having problems rther than with Jaws 10. It is fair to say that Sight and Sound did get Jaws 10 working on one of my computers but I have a netbook and I cannot install it on that either!!! I did not purchase my computers from the same place nor did I purchase them at the same time. This leaves me very puzzled that I have two computers supposedly 'faulty' and not Jaws 10. My software was purchased back in September and I still cannot install this product on my NC10!!!! I do have Jaws 9.0 on the Netbook and had no problem installing it. Very strange. I do have a dongle and I think it is possible to run Jaws 10 from the dongle though I do not see why I should have to do this if my choice is to have the prodjuct installed. Anyone else experienced problems like this? Eleanor