[access-uk] Jaws 10 Problem with Installation

  • From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>, <bcab@xxxxxxxxxxxxx>
  • Date: Mon, 21 Dec 2009 10:31:52 -0000

I have been told by Sight and Sound that the problem with my installation of 
Jaws 10 is related to my computers having problems rther than with Jaws 10.  It 
is fair to say that Sight and Sound did get Jaws 10 working on one of my 
computers but I have a netbook and I cannot install it on that either!!!  I did 
not purchase my computers from the same place nor did I purchase them at the 
same time.  This leaves me very puzzled that I have two computers supposedly 
'faulty' and not Jaws 10.  My software was purchased back in September and I 
still cannot install this product on my NC10!!!!  I do have Jaws 9.0 on the 
Netbook and had no problem installing it.  Very strange.  I do have a dongle 
and I think it is possible to run Jaws 10 from the dongle though I do not see 
why I should have to do this if my choice is to have the prodjuct installed.  
Anyone else experienced problems like this?  

Eleanor

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