Thanks Tristram, I'll try this - Andy ----- Original Message ----- From: "Tristram Llewellyn" <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Monday, June 16, 2008 4:25 PM Subject: [access-uk] Re: JAWS error 6 | Hello Andy | | You could try the following and see if this works: | 1 Open the JAWS window when JAWS is running by pressing insert+J. | 2 Press alt+U for "utilities" menu and then down arrow to | "re-initialise authorisation" and press enter on it. | | It may work, we have in very rare cases found an external peripheral to | cause JAWS authorisation to break temporarily, but it is very unusual | and so far I have not come across a mobile phone or hard disk that as | caused this to happen | | Regards. | | Tristram Llewellyn | Technical Support | Sight and Sound Technology | Welton House North Wing, Summerhouse Road, Moulton Park, NN3 6WD | | Web : www.sightandsound.co.uk | | | Email: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx | Support: Support@xxxxxxxxxxxxxxxxxxx | General: info@xxxxxxxxxxxxxxxxxxx | | Phone: | Support line: 0845 634 7979 | 01604 798 000 | | Sight and Sound Technology Limited is a company registered in England | and Wales, with company number 1408275. | Sight and Sound Technology Limited is a trading subsidiary of 2nd | Phoenix Limited. | | Registered Address - | Blenheim House, | York Road, | Pocklington, | York, | YO42 1NS. | VAT Number - GB 860 2121 66. | ** To leave the list, click on the immediately-following link:- | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | ** If this link doesn't work then send a message to: | ** access-uk-request@xxxxxxxxxxxxx | ** and in the Subject line type | ** unsubscribe | ** For other list commands such as vacation mode, click on the | ** immediately-following link:- | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | ** or send a message, to | ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq