[access-uk] Re: Interesting Link

I had to open the help link  then the guide and assistance dogs link. The help 
page has each section at heading level so you can quickly navigate to what you 
need.

Iain
From: Ibrahim Gucukoglu 
Sent: Tuesday, December 13, 2011 10:20 AM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: Interesting Link

Hi Ian.

If that information is readily available on the easy jet website, I don't know 
what the fuss is all about.  How easy was it to get to this information?

All the best, Ibrahim.

From: Iain Lackie 
Sent: Tuesday, December 13, 2011 10:15 AM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: Interesting Link

What precisely is inaccessible about the Easyjet website?

I have had a look at the relevant page on the website about guide and 
assistance dogs and it says 

“Guide and assistance dogs

You can take your service dog onboard. If you need the assistance of a guide or 
assistance dog you can travel with your animal on the routes detailed below. 
(Please note: 'Emotional support dogs' are not considered as assistance dogs 
under Regulation EC1107 or UK DfT Guidance, and therefore are not accepted.)


•On all flights starting and finishing within the EU (excluding the United 
Kingdom), plus Croatia and Switzerland.
•On all UK domestic flights (including Northern Ireland).
•On selected international flights between the EU, Croatia and Switzerland, and 
nominated UK airports for which approval has been granted which are: Belfast 
International, Bristol, London Luton, London Gatwick, London Stansted, 
Manchester, Newcastle, Edinburgh and Glasgow


Service dogs will not be permitted to travel on flights to/from UK or mainland 
Europe to/from Morocco, Egypt, Israel, Kosovo, Turkey or Jordan. Flights from 
mainland Europe to Sicily, Sardinia or the Balearic Island (or vice versa) are 
considered flights within mainland Europe for this purpose. “Mainland Europe” 
for the purposes of this policy is considered to be all routes on the easyJet 
network, excluding flights to/from UK to mainland Europe or to/from Morocco, 
Egypt, Israel, Kosovo, Turkey or Jordan.


Travel is subject to the restrictions detailed below.

Service and helping dogs will only be permitted to travel if the passenger is 
in possession of an official document provided by a recognised assistance dog 
training organisation confirming that the dog is a fully trained service dog or 
is under the control of a trainer. The dog must also be wearing a standard 
identifying jacket or harness. Please note that on international flights from 
mainland Europe to the UK service dogs are subject to the UK Pet Passport 
Scheme. It is your responsibility to ensure that your assistance dog fully 
meets the requirements of the Pet Passport Scheme. easyJet cannot accept 
liability for any animals which are not correctly documented. easyJet recommend 
that passengers contact the airport authority of the UK arrival airport in 
advance of travel in order to confirm Pet Passport details. Contact details are 
available via the airport websites, or advice can be sought from UK Guide Dog 
Associations or the Defra Pet Travel Scheme helpline.

No free seat will be allocated. Service dogs will be accommodated on the floor 
of the aircraft at the feet of the handler. Should the handler wish to have 
more room, an extra seat may be purchased so that the service dog can stay on 
the floor next to the handler instead of in front of the handler.

If you are travelling with a service dog, please let us know in advance by 
adding the information to your booking or contacting our Customer Service Team 
and make sure you check-in at least 90 minutes prior to your scheduled time of 
departure.”

I realise this is probably very much off topic, but I think it important to 
know what is actually the policy as written on the Easyjet website.

Iain


From: Jackie Cairns 
Sent: Tuesday, December 13, 2011 9:42 AM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: Interesting Link

Hi Ibrahim

Yes, that's fine, but Jo made an interesting point on TV last night when she
said their website was inaccessible.  It certainly can be for booking as
I've tried it when flying to Scotland. 


Kind Regards,

Jackie Cairns

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ibrahim Gucukoglu
Sent: 13 December 2011 01:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Interesting Link

Eleanor,
 
While I have every sympathy for the lady in this case, Easy jet were
following the rules and indeed the CAA guidelines on assistance dog travel,
so by rights the traveller needs to have the necessary paperwork confirming
their dog is a trained assistance dog for the safety of all concerned.  Easy
jet have a duty of care to all their travellers, and the same goes for any
other airline, so if you take your guide dog identity card and pet vet book
with you whenever you travel, you should be absolutely fine.
 
All the best, Ibrahim.
 
From: Eleanor Burke <mailto:eleanorburke@xxxxxxxxxxxxxx>
Sent: Tuesday, December 13, 2011 12:28 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Interesting Link
 
Hi Barry Moderator
I do hope you do not mind me posting this link here for the list as I am a
guide dog owner travelling to Ireland on Wednesday and read this story just
now after my friend in Lisbern drew it to my attention.
 
http://www.dailymail.co.uk/news/article-2073306/Blind-woman-refused-easyJet-
flight-firm-wouldnt-let-guide-dog-travel.html?ito=feeds-newsxml
 
 

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