[access-uk] Re: Information about Tiscali broadband, please

No worries John.

I wonder whether I have no probs with accessing 195 is that I still pay Bt
for line rental, or as you say it may well be Tiscali sales team don't know
what services they do provide?!!

Cheers,

Phil
   
 
 

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
John Wilson
Sent: 10 December 2007 17:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Information about Tiscali broadband, please

Hello Phil,

Thanks for your information. Tiscali is looking fine as a provider so far.
Thanks for clearing the 195 Directories issue up. It seems that Tiscali
sales simply don't know what they do and don't provide.

Regards,
John.

----- Original Message -----
From: "phil stephenson" <phil@xxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, December 09, 2007 3:14 PM
Subject: [access-uk] Re: Information about Tiscali broadband, please


> Hi John,
>
> I can't answer all of your questions but what I would say is we have 
> been with tiscali on the deal you're looking at for nearly 2 years now 
> and have not had any major problems.
>
> I can't really comment on how close to 2mb we get but we don't seem to 
> notice many major issues with it being slow.
>
> Have never had to call technical services so can't comment
>
> I use 195 and am not aware of it being charged for.
>
> From memory it did take 10 days or so to get connected etc but that 
> was nearly 2 years ago.
>
> Again I'm not aware of being "kicked off" much, every now and then we 
> have to restart the wireless rooter but that may be more a rooter / pc 
> issue and not necessarily tiscali.
>
>
> Hope this is of some use, we're happy with Tiscali so far and even 
> better now I've realised I can ring friends in the Use and Ireland for 
> free!!
>
> Anyway as I say I hope that helps a little.
>
> Cheers,
>
> Phil
>
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Wilson
> Sent: 09 December 2007 13:20
> To: Access UK
> Subject: [access-uk] Information about Tiscali broadband, please
>
> Hello All,
>
> I'm considering moving to Tiscali's 2 MB broadband and phone line 
> package at
> £14.99 a month. I should appreciate feedback as to the reliability of 
> this package if anyone is currently on it.
>
> Could they let me know:
>
> 1. It has a 50 to 1 user ratio. Do you find that you get anywhere near 
> the 2 MB download speeds that they advertise?
>
> 2. They have a 5p a minute technical support line. Do you get through 
> to someone to speak to when you phone with no problems or do you have 
> a long time to wait until anyone answers. I have experience the latter 
> with Tiscali when I used their phone lines 4 or 5 years ago.
>
> 3. How long after telling them that you wish to use them and giving 
> your payment details, etc, does it take them to get the modem to you 
> and get you up and running? they tell me 2 weeks. Is this true?
>
> 4. Do you have any problems in getting online or any problems with 
> being kicked offline?
>
> 5. Do they offer a free Directory Enquiries service similar to the 195 
> enquiries from BT? If not, waht is the alternative and waht does it 
> cost?
>
> 6. Are there any other reliability and efficiency issues with Tiscali 
> broadband and phone service I should be aware of before making a final 
> decision?
>
> Your efforts in replying are much appreciated.
>
> Best regards,
> John.
>
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