No worries John. I wonder whether I have no probs with accessing 195 is that I still pay Bt for line rental, or as you say it may well be Tiscali sales team don't know what services they do provide?!! Cheers, Phil -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Wilson Sent: 10 December 2007 17:34 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Information about Tiscali broadband, please Hello Phil, Thanks for your information. Tiscali is looking fine as a provider so far. Thanks for clearing the 195 Directories issue up. It seems that Tiscali sales simply don't know what they do and don't provide. Regards, John. ----- Original Message ----- From: "phil stephenson" <phil@xxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, December 09, 2007 3:14 PM Subject: [access-uk] Re: Information about Tiscali broadband, please > Hi John, > > I can't answer all of your questions but what I would say is we have > been with tiscali on the deal you're looking at for nearly 2 years now > and have not had any major problems. > > I can't really comment on how close to 2mb we get but we don't seem to > notice many major issues with it being slow. > > Have never had to call technical services so can't comment > > I use 195 and am not aware of it being charged for. > > From memory it did take 10 days or so to get connected etc but that > was nearly 2 years ago. > > Again I'm not aware of being "kicked off" much, every now and then we > have to restart the wireless rooter but that may be more a rooter / pc > issue and not necessarily tiscali. > > > Hope this is of some use, we're happy with Tiscali so far and even > better now I've realised I can ring friends in the Use and Ireland for > free!! > > Anyway as I say I hope that helps a little. > > Cheers, > > Phil > > > > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Wilson > Sent: 09 December 2007 13:20 > To: Access UK > Subject: [access-uk] Information about Tiscali broadband, please > > Hello All, > > I'm considering moving to Tiscali's 2 MB broadband and phone line > package at > £14.99 a month. I should appreciate feedback as to the reliability of > this package if anyone is currently on it. > > Could they let me know: > > 1. It has a 50 to 1 user ratio. Do you find that you get anywhere near > the 2 MB download speeds that they advertise? > > 2. They have a 5p a minute technical support line. Do you get through > to someone to speak to when you phone with no problems or do you have > a long time to wait until anyone answers. I have experience the latter > with Tiscali when I used their phone lines 4 or 5 years ago. > > 3. How long after telling them that you wish to use them and giving > your payment details, etc, does it take them to get the modem to you > and get you up and running? they tell me 2 weeks. Is this true? > > 4. Do you have any problems in getting online or any problems with > being kicked offline? > > 5. Do they offer a free Directory Enquiries service similar to the 195 > enquiries from BT? If not, waht is the alternative and waht does it > cost? > > 6. Are there any other reliability and efficiency issues with Tiscali > broadband and phone service I should be aware of before making a final > decision? > > Your efforts in replying are much appreciated. > > Best regards, > John. > > ** To leave the list, click on the immediately-following > link:- > ** > [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > __________ NOD32 2711 (20071207) Information __________ > > This message was checked by NOD32 antivirus system. > http://www.eset.com > > > ** To leave the list, click on the immediately-following > link:- > ** > [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ NOD32 2721 (20071213) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq