[access-uk] Re: ISP providers

Speaking of Devils, I'm back!
Apart from the problem with loss of server connection till I've entered my 
phone number on the technical help system, it hasn't done it again this week 
yet! and that in order to get "Dave's TV" channel on SKY, it costs one pound a 
month, when on others it's free! I have had no problems with SKY, and when I 
have spoken to their staff, I have been able to understand them.  Yes they 
mostly come from north of the border, but they are at least British.  Can't say 
the same for BT! It is supposed to mean British, the B in BT isn't it.
I'm just waiting for Mr Honest to set up an alternative, and I believe Mr Purvy 
is setting up a free channel with full audio description!
OK I have to go back downstairs, Jacob wants some help with his chain.

Be a Devil, as if you don't use it, you lose it.

Dave
        
Hi Phil
 
I suppose if you are used to Tiscali then maybe going with them is better the 
devil you know?
 
I've never gone with any ISP phone packages combined with broadband because we 
have to have a BT line to use ADSL in any case, and have never seen the point 
in changing to make what might not ultimately be cheaper calls.  We have the BT 
Option 3 package which lets you make 01 and 02 calls free for up to 60 minutes 
24 hours a day, with discounts to international destinations and UK mobiles.
 
Sky do provide their bills for both TV and broadband in Braille, together with 
any other transactions you make with them such as replacement remote controls 
or a new receiver etc.
 
I think all ISPs have their ups and downs in regard to speed connection, 
drop-out etc, and the whole thing is a minefield that is deliberately meant to 
confuzzle if you ask me (smile).
 
I hope you manage to find something you like, or re-locate happily with 
Tiscali.  I see they are advertising on TV and radio for a package costing 
£6.49 a month for, again, the "up to" 8MB speed and evening and weekend calls.  
They don't intimate a download cap though.
 
Jackie

        ----- Original Message ----- 
        From: phil stephenson <mailto:phil@xxxxxxxxxxxxxxxxxx>  
        To: access-uk@xxxxxxxxxxxxx 
        Sent: Wednesday, January 30, 2008 1:51 PM
        Subject: [access-uk] Re: ISP providers

        Hi Jackie,
         
        Thanks for your comments, yes I had noted the earlier comments re Sky 
and their charges for calling customer services.
         
        As you say the "up to" phrase is very important here although living in 
rural Northumberland as we do at the mo we only get a max of 2mb on our phone 
line and I don't think it's ever actually gone above 1mb when I've done a test 
so as we're moving to suburban Nottingham I think we should be able to get 
around 5 or 6mb which will be a lot better!
         
        We had ruled Sky out as we weren't sure if the landlord would let us 
put up a dish but in speaking to him last night he is happy for this to happen 
if we want hence the consideration of sky - we are planning on doing an initial 
12-month rent so the contract length isn't as big an issue.
         
        To be honest I think these combined phone / broadband packages aren't 
that good anyway as I wonder how much we do actually spend on phone calls a 
month when you consider that my wife and I each have 200 mins a month on our 
mobiles and we can call each other for free on them as well as other family 
members who are on the same network.
         
        I suspect we'll end up staying with Tiscali simply as it will be 
"easier" to transfer over and one less thing to have on the "to-do" list for 
the next couple of weeks but that's not a decision I'm totally happy with.
         
        hey ho life is full of choices!
         
        Anyone else want to add to this?
         
        cheers,
         
        Phil
         
         
         
         
         
        
        
________________________________

        From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On 
Behalf Of Jackie Cairns
        Sent: 30 January 2008 12:51
        To: access-uk@xxxxxxxxxxxxx
        Subject: [access-uk] Re: ISP providers
        
        
        Hi Phil
         
        As you have probably read, one or two people, myself included, have had 
some issues with Sky.  On my current package, I get a 40GB download cap and the 
speed of "up to" 8GB, though our exchange only supports 6.2 at the present 
time.  Sky's Customer Services team is ok, but they charge you to use the 08705 
number of course.
         
        My son, as a fanatic online gamer, thinks Sky is the worst ISP we have 
used.  For the things Ian and I do with broadband though, it does the job for a 
fiver a month on top of the TV package we use.  We are BT phone customers so 
don't use Sky Talk over and above that.
         
        I think the most crucial thing everyone has to remember with broadband 
in ADSL is the "up to" clause, which could mean literally anything these days.  
The other thing is that most of them will contract you for at least a year, but 
I believe Virgin.net don't, which is worth a thought.
         
        Good luck in your search.
         
        Jackie

                ----- Original Message ----- 
                From: phil stephenson <mailto:phil@xxxxxxxxxxxxxxxxxx>  
                To: access-uk@xxxxxxxxxxxxx 
                Sent: Wednesday, January 30, 2008 11:28 AM
                Subject: [access-uk] ISP providers

                 Hi,
                 
                Due to an upcoming house move I am looking at what internet / 
phone service provider I use.
                 
                I'm currently with Tiscali on their combined phone & broadband 
package and have been with them for over 2 years without any problems although 
I do note from some online comparisons I've done they're not the best for the 
actual download speed you can get, customer service etc.
                 
                The other 2 companies I am thinking about is the new o2 package 
which as an o2 pay-monthly customer gives me up to 8mb download speed for £7.50 
per month or Sky with their combined tv, broadband and phone package.
                 
                I guess my question is what experiences (positive and negative) 
people have of sky and o2 and if they're any other providers people would 
recommend?
                 
                I do have a few essentials however like an unlimited download 
allowance and keeping the phone line rental with Bt as it's a rented property 
we're going into.
                 
                I await your valued feedback as ever!
                 
                many thanks,
                 
                Phil
                 



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