Hi Barry, This is a popular topic on the VR stream mailing list and there are lots of helpful suggestions, but one thing you might try is checking if the battery is charging - if you cannot see the LED then pressing 0 information key tells you if battery is recharging - as you know you also get a sound if you put the charge lead in and out, another point is that it charges more quickly when switched off. Apparently you do not need to totally discharge the battery before recharging with this type fo battery but many people seem to be struggling with this issue. The reset option as suggested earlier works well if all else fails. John -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Barry Hill Sent: Sunday, November 04, 2007 5:25 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Humanware contact I'll try that. I know I'll lose my bookmarks but I'd rather have a working battery. Barry ----- Original Message ----- From: "Sandra Henshall" <oceania@xxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, November 04, 2007 5:11 PM Subject: [access-uk] Re: Humanware contact Barry, have you tried a reset by holding the power button down for about seven seconds? Don't know if that'll make a difference or not, but perhaps worth a try before you contact Humanware. Someone suggested it on the VR Stream list for people in the States. Cheers, Sandra. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq