Hi Carol - Most sighted people I know hate computers, and use them reluctantly! Don't think they'd have much patience in doing the kind of things I need help with. I did try unloading JFW ahead of starting to rip a cd in CDEX, but it didn't change anything. Perhaps I will ring S&S, thanks for the suggestion - Andy ----- Original Message ----- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, February 15, 2008 10:34 PM Subject: [access-uk] Re: Help with drivers please | Andy, | | The Intercept bit got me wondering ... How about talking to S&S at this | stage and taking Jaws and your video driver through its paces. (You may | need sighted assistance available to do this.) | | Other than that, I think Jackie's suggestion may come into play, but perhaps | not before you've looked at the former suggestion above, since there still | may be issues with Jaws and your video which can be identified and perhaps | eradicated with the installation of new drivers. | | Have you ever got someone with sight to run these programs (CDEX in | particular) without Jaws installed so that you can verify that all works | perfectly well with JFW? | | Just a thought. | | Well, that's the best I can do now before bed. Hope you can get this sorted | properly and well somehow soon. | | -- | Carol | carol.pearson@xxxxxxxxxxxx | | | ----- Original Message ----- | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx> | To: <access-uk@xxxxxxxxxxxxx> | Sent: Friday, February 15, 2008 5:49 PM | Subject: [access-uk] Re: Help with drivers please | | | > Jackie - I trust you not to send me up back alleys, well, not without my | > long cane <smile> so, because I don't have any recovery discs; can I still | > do a format, and if so, how? | > | > I did have a reinstallation of XP 12 months ago. In amongst all this, I | > still have a feeling that there's something about JFW connected to all | > this, | > I'm generally running 6.2, but do have a demo of version 9 on here, and | > have | > to say that it produced the same result with CDEX, and Windows Media | > Player | > as 6.2. I'm wondering if there's some setting that I haven't quite got | > right, or if there is a clash between JFW and the whole video chain thing. | > | > I seem to recall when my friend reinstalled XP, and we then put JAWS back | > on | > the system, we had to download an intercept file for JFW? to get it to | > work | > with the graphics card. | > | > Have to say I feel very frustrated with all this, I could get along okish, | > but now I can't burn any cds, even though trouble shooting both my DVDRW | > and | > DVD-rom drives says they are working fine, and there are no new drivers | > for | > either of them; I am unable to rip my music cds to mp3 with either CDEX or | > WMP. I installed RealPlayer1, to see if like you, I could use it to rip | > music, and found nothing happened when I tried to run it, and when I tried | > to uninstall it, got a message saying that the uninstall component was | > missing! | > | > Cheesed off is to under state it [frown frown grumble grumble!!!] - | > | > Andy | > ----- Original Message ----- | > From: "Jackie Cairns" <cairnsplace@xxxxxxx> | > To: <access-uk@xxxxxxxxxxxxx> | > Sent: Friday, February 15, 2008 5:30 PM | > Subject: [access-uk] Re: Help with drivers please | > | > | > | Hi Andy | > | | > | I appreciate that what I'm going to suggest isn't easy, especially with | > a | > | possible lack of sighted assistance, so please don't think I am being | > | flippant of your predicament. But when was the last time you formatted | > your | > | system, or ran it through a full restore if you have the recovery disks? | > It | > | seems to me from the posts you have made about all the various software | > | installations not working properly that this might be a good idea. | > | | > | Trust me, it isn't something I'd advise gladly, but it would be my way | > | forward as I believe a format now and then actually gets rid of the crap | > | that Windows accumulates in the Registry etc. And no matter how good | > all | > | these cleaning programs purport to be, there's nothing like a format | > | occasionally. I know it has its hassles though, which is why I've got | > | tongue very firmly in cheek (smile). | > | | > | Good luck. | > | | > | Jackie | > | | > | Email: cairnsplace@xxxxxxx | > | Skype Name: Cairnsplace | > | ----- Original Message ----- | > | From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx> | > | To: <access-uk@xxxxxxxxxxxxx> | > | Sent: Friday, February 15, 2008 4:53 PM | > | Subject: [access-uk] Re: Help with drivers please | > | | > | | > | > Hi George - | > | > | > | > I've 1024 of ram, and about 80GB HD space on this machine. | > | > | > | > All Microsoft updates are installed. | > | > | > | > You asked: "have you | > | > | checked Windows Update to see what it thinks needs hardware | > | > | updates for?" | > | > | > | > I'm not sure where to do this? | > | > | > | > I'm using XPHome with service pack2 | > | > | > | > Any more thoughts? - | > | > | > | > Andy | > | > ----- Original Message ----- | > | > From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> | > | > To: <access-uk@xxxxxxxxxxxxx> | > | > Sent: Friday, February 15, 2008 4:43 PM | > | > Subject: [access-uk] Re: Help with drivers please | > | > | > | > | > | > | Hi Andy, | > | > | | > | > | Video and Sound drivers are the two most risky areas where | > | > | screen readers are concerned. It's always safer to have | > | > | sighted help to hand. | > | > | | > | > | BTW, how much memory do you have in your system, and how | > | > | much free hard drive space have you got? | > | > | | > | > | Likewise, what operating system and version of it? Does the | > | > | system have all the critical updates applied, and have you | > | > | checked Windows Update to see what it thinks needs hardware | > | > | updates for? | > | > | | > | > | George. | > | > | | > | > | -----Original Message----- | > | > | From: access-uk@xxxxxxxxxxxxx | > | > | [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins | > | > | Sent: Friday, February 15, 2008 4:27 PM | > | > | To: access-uk@xxxxxxxxxxxxx | > | > | Subject: [access-uk] Re: Help with drivers please | > | > | | > | > | Hi George - | > | > | | > | > | This feels a bit scary then, if I listen to some people, | > | > | they say "make sure | > | > | all your drivers are up to date" but in the case of the ATI | > | > | drivers it sound | > | > | best to leave well alone. I'm trying to sort out this | > | > | problem I have when | > | > | trying to rip music cds, or use Windows Media Player, where | > | > | my PC keeps | > | > | freezing, and was wondering if the ATI drivers might be | > | > | causing the problem? | > | > | | > | > | The scan of my PC for drivers produced an update driver for | > | > | my serial bus; | > | > | could installing this create problems too? | > | > | | > | > | These websites recommending an update to drivers make it all | > | > | sound so easy, | > | > | but it isn't in reality <smile> - | > | > | | > | > | Andy | > | > | ----- Original Message ----- | > | > | From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx> | > | > | To: <access-uk@xxxxxxxxxxxxx> | > | > | Sent: Friday, February 15, 2008 4:11 PM | > | > | Subject: [access-uk] Re: Help with drivers please | > | > | | > | > | | > | > || Hi Andy, | > | > || | > | > || You don't need to uninstall the old ATI drivers, but I'd | > | > | be | > | > || a shade wary about installing new video drivers without | > | > || sighted help to hand. It will most likely break the video | > | > || chain to your screen reader, leaving you without speech, | > | > | and | > | > || the necessity to re-install your screen reader. | > | > || | > | > || George. | > | > || | > | > || -----Original Message----- | > | > || From: access-uk@xxxxxxxxxxxxx | > | > || [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins | > | > || Sent: Friday, February 15, 2008 3:34 PM | > | > || To: access-uk@xxxxxxxxxxxxx | > | > || Subject: [access-uk] Help with drivers please | > | > || | > | > || Hi all - | > | > || | > | > || I'm pasting my message from yesterday here again, as it | > | > | got | > | > || no responce, and | > | > || I'm sure there are people on this list that can help, so | > | > || please do if you | > | > || can, it's always apreciated. | > | > || | > | > || Start of message: | > | > || | > | > || Hi all - | > | > || | > | > || Ok, a scan of my PC tells me that certain drivers need | > | > || updating, and I'm | > | > || trying to understand quite what to do, and what I need to | > | > || download! | > | > || | > | > || When I click on the link from driveragent.com to update | > | > | the | > | > || driver, the page | > | > || that comes up says: | > | > || | > | > || "The following packages will provide display drivers and | > | > || capture drivers | > | > || that can be used with various video capture programs." | > | > || | > | > || And then it lists what is in the package, the first thing | > | > || being the display | > | > || driver, is this all I'll need, or will I need the rest of | > | > || the package that | > | > || includes things like 'catalyst control centre' or the 'WDM | > | > || Integrated | > | > || Driver.' | > | > || | > | > || Can I ask too, if I need to uninstall from 'add/remove' | > | > || within the control | > | > || panel, the existing ati drivers that these updates are to | > | > || replace? | > | > || | > | > || Thanks as ever - | > | > || | > | > || Andy | > | > || | > | > | | > | > | | > | > | ** To leave the list, click on the immediately-following link:- | > | > | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | > | > | ** If this link doesn't work then send a message to: | > | > | ** access-uk-request@xxxxxxxxxxxxx | > | > | ** and in the Subject line type | > | > | ** unsubscribe | > | > | ** For other list commands such as vacation mode, click on the | > | > | ** immediately-following link:- | > | > | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | > | > | ** or send a message, to | > | > | ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | > | > | | > | > | | > | > | -- | > | > | This email has been verified as Virus free. | > | > | Virus Protection and more available at http://www.plus.net | > | > ** To leave the list, click on the immediately-following link:- | > | > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | > | > ** If this link doesn't work then send a message to: | > | > ** access-uk-request@xxxxxxxxxxxxx | > | > ** and in the Subject line type | > | > ** unsubscribe | > | > ** For other list commands such as vacation mode, click on the | > | > ** immediately-following link:- | > | > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | > | > ** or send a message, to | > | > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | > | > | > | | > | ** To leave the list, click on the immediately-following link:- | > | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | > | ** If this link doesn't work then send a message to: | > | ** access-uk-request@xxxxxxxxxxxxx | > | ** and in the Subject line type | > | ** unsubscribe | > | ** For other list commands such as vacation mode, click on the | > | ** immediately-following link:- | > | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | > | ** or send a message, to | > | ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | > | | > | | > | -- | > | This email has been verified as Virus free. | > | Virus Protection and more available at http://www.plus.net | > | > ** To leave the list, click on the immediately-following link:- | > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | > ** If this link doesn't work then send a message to: | > ** access-uk-request@xxxxxxxxxxxxx | > ** and in the Subject line type | > ** unsubscribe | > ** For other list commands such as vacation mode, click on the | > ** immediately-following link:- | > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | > ** or send a message, to | > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | > | | ** To leave the list, click on the immediately-following link:- | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] | ** If this link doesn't work then send a message to: | ** access-uk-request@xxxxxxxxxxxxx | ** and in the Subject line type | ** unsubscribe | ** For other list commands such as vacation mode, click on the | ** immediately-following link:- | ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] | ** or send a message, to | ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq | | | -- | This email has been verified as Virus free. | Virus Protection and more available at http://www.plus.net ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq