Wendy, I can sort of duplicate the Firefox problem. What happens sometimes, not all the time, is that you go to start|run and type a web address, and, assuming Firefox is set as your default Browser, you'll get the familiar "windows cannot find www.website.com" (or whatever website you've typed), and something about the fact that I may have typed it incorrectly into the run dialogue, which I darn well haven't! However, as well as getting that message the website loads normally. Strange. Maybe this is a bug in Firefox? Has anyone tried filing a bug report using the Mozilla website? Thanks and hope that sort of helps <smiles>. On Mon, 16 Jul 2007 11:07:42 +0100, "Wendy Mitchell" <wendy.mitchell6@xxxxxxxxxxxxxxx> said: > Hi, > > Please can someone help. > > over the weekend my daughterinstalled the new BT home hub for me which > has installed all kinds of stuff from yahoo as well. I've uninstalled > yahoo messenger but i'm scared of taking too much off in case i make more > problems. > > When I restart my computer I have the following message come up. > > SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found > > The procedure entry point GetProcessImageFileNameW could not be located > in the dynamic link library PSAPI.DLL. > > OK > > > > i'm using windos XP home and the latest jaws. > > > > The lapstops are connecting fine. > > > > Also, when i go onto webpages i get that awful booming sound and it says > the windows cannnot find the page i've opened even though the page has > opened in front of me. > > > > i've set firefox as my btowser but even when i go to internet exploerer > the home pages opened without the booming noise but anything in my > favourites does as i've stated above. > > > > I've just spent a very frustrating half an hour trying to sort it with BT > with a woman who thingks i haven't got any internet and who i had > terrible trouble trying to understand, i don't think either of us > understood each other because she thought i didn't have any internet > which i have even though i explained about my message at startup and > becuase i said that windows couldnt find my pages and i'd told her i had > the page in front of me, all i wanted to know was how to stop the booming > message and why its saying windows cannot find the page even though it > was in front of me.. > > > > If anyone can help me i'd be much appreciated. > > > > From Wendy Mitchell. > > Christopher Hallsworth E-mail: chrishallsworth@xxxxxxxxxxxxxx Skype name chrishallsworth7266 MSN: ch9675@xxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq