[access-uk] Re: Help needed please

Hi, and as usual my little circle of internet friends has sorted out my 
little problems.

I've uninsalled what i was asked to uninstall and the error message no longer 
comes up and I've installed fire fox again and all's well.

Thank you all very much.

From Wendy Mitchell.

  ----- Original Message ----- 
  From: Peter Beasley 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, July 16, 2007 1:23 PM
  Subject: [access-uk] Re: Help needed please

  Definitely uninstall that smart bridge.
    ----- Original Message ----- 
    From: Wendy Mitchell 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Monday, July 16, 2007 11:07 AM
    Subject: [access-uk] Help needed please


    Please can someone help.

    over the weekend my daughterinstalled the new BT home hub for me which has 
installed all kinds of stuff from yahoo as well.  I've uninstalled yahoo 
messenger but i'm scared of taking too much off in case i make more problems.

     When I restart my computer I have the following message come up.

    SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found

    The procedure entry point GetProcessImageFileNameW could not be located in 
the dynamic link library PSAPI.DLL. 


    i'm using windos XP home and the latest jaws.

    The lapstops are connecting fine.

    Also, when i go onto webpages i get that awful booming sound and it says 
the windows cannnot find the page i've opened even though the page has opened 
in front of me.

    i've set firefox as my btowser but even when i go to internet exploerer the 
home pages opened without the booming noise but anything in my favourites does 
as i've stated above.

    I've just spent a very frustrating half an hour trying to sort it with BT 
with a woman who thingks i haven't got any internet and who i had terrible 
trouble trying to understand, i don't think either of us understood each other 
because she thought i didn't have any internet which i have even though i 
explained about my message at startup and becuase i said that windows couldnt 
find my pages and i'd told her i had the page in front of me, all i wanted to 
know was how to stop the booming message and why its saying windows cannot find 
the page even though it was in front of me..

    If anyone can help me i'd be much appreciated.

    From Wendy Mitchell.

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