[access-uk] Re: Heard Back from Sky

wish they took as much effort in understanding why we need a talking box, it a 
joke

On Sep 18, 2011, at 6:45 AM, martin wilsher wrote:

> HI Daren:
>  
> thanks for this info.  I was on the phone to them yesterday, and described 
> with some detail how I saw their new pages, and with the help of one of their 
> team, we wrote an email describing how the screen reader could not access the 
> new format.  also, sky accessible customer services will talk sky plus 
> customers through setting things up manually re remote record if you tell 
> them what prigs you like watching.  they will even go through a days listings 
> for a particular channel for you and help you set up a recording for a 
> programme.
>  
> I'm glad they are onto the fault, but have to ask the question as to why the 
> accessible listings and remote record seem to be broken every time they 
> revamp their website?  this isn't the first time this has happened.
>  
> Hope to hear from you soon.
>  
> From Martin.
>  
> Email:  m.wilsher@xxxxxxxxxxxxxxx
>  
> my blog about serious issues:
>  
> 
> http://bigpawedbear.livejournal.com/
>  
>  
> my less serious blog,
>  
> <50033GBCubOnBackTomMurphy.jpg>http://www.tmurphywild.com/
> read a view of the world from a bear's eyes, a bear  cub's blog at:
> http://bigpawedbearcub.livejournal.com/
>  
> my skype name dobbinequine
> follow me on Twitter:
>  
> www.twitter.com/BigPawedBear
>  
>  
> <cute polar bear on back, hind feet up.jpg>
> personal Website:
>  
> http://www.martin-wilsher.co.uk
>  
>  
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
> Darran Ross
> Sent: 18 September 2011 00:23
> To: Access-UK
> Subject: [access-uk] Heard Back from Sky 
> 
> Hi List.
>  
> This is just for those like Martin and myself who were disappointed to find 
> problems using the screen reader friendly part of the TV guide over the last 
> couple of days.
>  
> I dropped a line to the Sky accessibility folks this evening and within 45 
> minutes received a very prompt response. Here's the relevant part.
> Start Quote: At present we do have a technical issue with the screen reader 
> accessible pages
> on the TV guide, we apologise for the inconvenience caused and can assure you 
> all is being done to find the cause of the issue and get this resolved ASAP. 
> End Quote.
>  
> So all in all not to bad. Just looks like a temporary problem after all. Good 
> news.
>  
> Darran
>

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