[access-uk] Re: Heard Back from Sky
- From: william lomas <will.d.lomas@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sun, 18 Sep 2011 14:44:03 +0100
wish they took as much effort in understanding why we need a talking box, it a
joke
On Sep 18, 2011, at 6:45 AM, martin wilsher wrote:
> HI Daren:
>
> thanks for this info. I was on the phone to them yesterday, and described
> with some detail how I saw their new pages, and with the help of one of their
> team, we wrote an email describing how the screen reader could not access the
> new format. also, sky accessible customer services will talk sky plus
> customers through setting things up manually re remote record if you tell
> them what prigs you like watching. they will even go through a days listings
> for a particular channel for you and help you set up a recording for a
> programme.
>
> I'm glad they are onto the fault, but have to ask the question as to why the
> accessible listings and remote record seem to be broken every time they
> revamp their website? this isn't the first time this has happened.
>
> Hope to hear from you soon.
>
> From Martin.
>
> Email: m.wilsher@xxxxxxxxxxxxxxx
>
> my blog about serious issues:
>
>
> http://bigpawedbear.livejournal.com/
>
>
> my less serious blog,
>
> <50033GBCubOnBackTomMurphy.jpg>http://www.tmurphywild.com/
> read a view of the world from a bear's eyes, a bear cub's blog at:
> http://bigpawedbearcub.livejournal.com/
>
> my skype name dobbinequine
> follow me on Twitter:
>
> www.twitter.com/BigPawedBear
>
>
> <cute polar bear on back, hind feet up.jpg>
> personal Website:
>
> http://www.martin-wilsher.co.uk
>
>
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Darran Ross
> Sent: 18 September 2011 00:23
> To: Access-UK
> Subject: [access-uk] Heard Back from Sky
>
> Hi List.
>
> This is just for those like Martin and myself who were disappointed to find
> problems using the screen reader friendly part of the TV guide over the last
> couple of days.
>
> I dropped a line to the Sky accessibility folks this evening and within 45
> minutes received a very prompt response. Here's the relevant part.
> Start Quote: At present we do have a technical issue with the screen reader
> accessible pages
> on the TV guide, we apologise for the inconvenience caused and can assure you
> all is being done to find the cause of the issue and get this resolved ASAP.
> End Quote.
>
> So all in all not to bad. Just looks like a temporary problem after all. Good
> news.
>
> Darran
>
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