[access-uk] Re: HALIFAX ONLINE PROBLEM, OR IS IT ME?

  • From: "Peter Holdstock" <peterholdstock@xxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Thu, 10 Jun 2010 22:19:36 +0100

I use the same process for both transfers and bill payments so exactly the same 
problem exists.

Peter


From: Richard Godfrey-McKay 
Sent: Wednesday, June 09, 2010 11:08 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: HALIFAX ONLINE PROBLEM, OR IS IT ME?


Hi Peter, Sounds as though we're having the same problem for transfers. How do 
you find it for transferring between your own Halifax accounts?


Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593




--------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Peter Holdstock
Sent: 09 June 2010 21:06
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: HALIFAX ONLINE PROBLEM, OR IS IT ME?



The only problem I have which has been around for several months is once you 
get to the screen to confirm the request you can't read that screen at all 
without using the JAWS cursor. The only thing I can do is press b to move to 
the first button which is the back button then tab and I'm on submit. other 
than that I can't actually read anything to confirm it's correct. Once I press 
submit though all is OK. As I use the same process for transfers and bill 
payments the problem is the same for both.

Peter


From: Ibrahim Gucukoglu 
Sent: Wednesday, June 09, 2010 7:57 PM
To: access-uk@xxxxxxxxxxxxx 
Subject: [access-uk] Re: HALIFAX ONLINE PROBLEM, OR IS IT ME?


Hi Richard.

I use halifax as well, I have no problems either with transfering money between 
accounts or making bill payments.  When you log in to the service and bipass 
any messages enticing you to take out mortgages or savings etc, there should be 
two combo boxes labelled transfer from and transfer too.  If you can find these 
transfer boxes then you can perform an account transfer.  For bill payments you 
need to go in to the individual account from which you wish to make the 
payment, that.

All the best, Ibrahim.
  ----- Original Message ----- 
  From: Richard Godfrey-McKay 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, June 09, 2010 6:51 PM
  Subject: [access-uk] HALIFAX ONLINE PROBLEM, OR IS IT ME?


  Hi, I've been using Halifax online banking for some years now without any 
problem.  Recently I find that I can't transfer money between my accounts.  Can 
anyone let me know if they can still do this?  

  I've also had problems creating and making bill payments.  I'm using JFW 
11.1447 with XP home.

  I'd really appreciate input, as this is driving me mad!  
  Thanks in advance.
  Richard 
  Richard Godfrey-McKay
  Telephone: 01738-445 880
  Mobile: 07791 452 593


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