[access-uk] Re: Guide Dpog complaints
- From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 2 Jan 2008 07:43:32 -0000
Hi again Eleanor.
That was nice of you to contact the GDBA.
I'm really quite concerned about speaking out these days because I'm so
dependant upon my dog. God knows what I'd do if for example, I was told
that I was not to get another dog.
This in-balance of power along with the fact that GDBA are more dog, than
people centered in their philosophy is of great concern too me.
I walk the walk for them and talk the talk and each of us are a credit to
the organization, but dare we complain publically?
So people like me, who have a little peripheral vision, are walking about
with dogs, which can in a flick of a second, get us killed. We are so
grateful that we dare not speak out.
This is all wrong. If we were to consider an accident that affected other
people other than ourselves, for example, a young mother with a couple of
kids, we would never forgive ourselves for not speaking out strongly
enough..
I'm so pissed off now and worried that I no longer care if they visit me or
not. I feel that I'm on my own with my dog and I simply need to work him
more considerately and train him myself.
Indeed, I've listened to podcasts from Blind Cool Tec, were people are
actually training their own dogs to assist with mobility. So perhaps this
is my future, once the GDBA have agreed that I'm no longer a suitable
candidate for a dog, which they will do if I shout loud enough.
Thanks again.
Very best wishes.
Andy.
----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, December 02, 2008 9:30 PM
Subject: [access-uk] Re: Guide Dpog complaints
Andy
I can understand your anxiety as I am a Guide Dog Owner myself. Your
e-mail gave me cause for concern so I too have been in touch with GDBA and
requested that you shuld have a visit as soon as possible and before next
week. I am confident that someone from the Glasgow office will give you a
call in the morning. Any more problems Andy and you can contact me at
eleanorburke@xxxxxxxxxxxxxx or if you want to give me a call tonight let
me know your telephone number off list and we can have a chat. I have no
problem in phoning you tonight. To e-mail me just press Enter where my
e-mail address is written and hopefully your computer is set up so that
your e-mail client will open, if you use Outlook Express or Outlook. I am
confident you know how to manage to write to me off list Andy.
Eleanor and Guide Dog Neela
----- Original Message -----
From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, January 02, 2008 5:10 AM
Subject: [access-uk] Re: Guide Dpog complaints
Hi Eleanor.
I managed to get through to her secretary, Jane, who sounded very nice.
I Made a lot of noise and threats about seeing a lawyer but failed to
get anyone's attention. My local center phoned just afterwards offering
a home visit next Monday, so If I'm not killed by a big bus before then,
then perhaps the GDBA will finally do something about my dog walking onto
main roads.
Incidentally, the woman who responded from the Glasgow office told me
that she thought it was not quite a good idea to take my dog into Glasgow
during the festive season stating that the streets were very busy at this
time of the year.
This just fills me with confidence and actually confirms my low opinion
and faith in Guide Dogs.
I hate to complain too much in case I'm barred from getting another dog
in the future, but honestly, up here in Scotland, the service has
deteriorated dreadfully over the 15 years or so that I've been a member.
I phoned ten days ago telling the Glasgow office that my dog was walking
me into busy traffic and that I was extremely anxious and concerned.
They did not even respond until I got onto the C E office this afternoon.
I'm so angry with them but as I said, I'd hate to be barred from another
dog later because of predujuice or discrimination.
Very best wishes.
Andy.
----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, December 02, 2008 5:31 PM
Subject: [access-uk] Re: Guide Dpog complaints
Andy there is a process to be gone through really if it is a complaint.
She is at the head office in burghfield Common, Reading, RJ7. Sorry I
cannot remember the rest of the post code but without being funny you
would find it on the GDBA website or just give them a call at the head
office and they will let you know.
Eleanor & Guide Dog Neela
----- Original Message -----
From: "Andy" <andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, January 02, 2008 12:57 AM
Subject: [access-uk] Guide Dpog complaints
Hi all.
Thinking of making a complaint to Guide Dog's.
Don't with to write to my local office, but rather, the Directors
office. Anyone any idea of her address please.
Very best wishes.
Andy.
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