[access-uk] Re: Got your Radiohead album yet

Hi,


yes I saw that you can get the album..aparrently the reason why it's so 
expencive is because you get extra songs, vinal copy and a lyrics book. Still 
not worth £40 IMO. I also would have given up with the website, well I did, but 
luckily had help, so I mannaged to order it, although I still didn't get the 
email! Even though a number of fans have already downloaded the album, 
according to many news reports.
Vanja
http://www.sudar.co.uk
MSN messenger: sudar23@xxxxxxxxxxx
AIM: vanja121
Skype: vanja121
  ----- Original Message ----- 
  From: David Russell 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, October 10, 2007 1:02 PM
  Subject: [access-uk] Re: Got your Radiohead album yet


  Hi Vanja 

  I looked last week at the Radiohead site and had the same trouble as you.  I 
had no help available so gave up.  I will probably pick it up from mp3sparks 
when it gets there.  the funniest thing to my mind is that you can preorder the 
box set with books and vinyl copies for the price of forty pounds.  They must 
be joking.


  David 
  -----Original Message-----
  From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of 
Vanja Sudar
  Sent: 10 October 2007 12:43
  To: access-uk@xxxxxxxxxxxxx
  Subject: [access-uk] Got your Radiohead album yet


  Radiohead might be  revolutionising the way we buy music, but when it comes 
to accessibility they are definitely in past. Just in case you somehow don't 
know, readiohead is asking fans to pay as much or as little for the  
downloadable version of their new album. Basically, you go on a website, choose 
your own price, pay for it and then on the day of release you get unique code, 
which lets you download the album. Simple enough, right? Not if you're blind! 
When you get to the website of the album (http://www.inrainbows.com/) you are 
presented with 5 totally unlabeled links. Realising that I'll just have to 
click on them to try and get somewhere, the first link took me to just an 
official radiohead website, so back I went and click on the second one and that 
got me to the new album store. I thought it was getting better. So I clicked on 
"preorder download". A popup box appeared informing me that the item was added 
to basket. So then I clicked on view basket. I was asked to choose the price, 
which I did, clicked on "update basket" just to check that everything was fine, 
which it was. So then I clicked on pay now. There was a choice of logging in or 
if you're a new customer, which I was to click to register. Jaws reported the 
link to register as a same page link. It looks like it really was a same page 
link because first there were two form fields. One for email address, the the 
one for the password, which I assume were for already registered customers. 
Then there was a link to register as a new customer and below that link there 
was a form field for email address and a submit button (not very well 
labelled). I thought it was a bit strange that all they wanted was an email 
address, but I thought maybe that I'd be asked more details on the next screen, 
or that they'd send me an activation email to continue or something like that. 
However every time I clicked on submit I was presented with the exact same 
screen. I have no idea  what was going on. I don't know why jaws couldn't see 
the rest of the form fields. I ended up having a sighted person help me and 
according to them there was a lot more than just an email address they wanted, 
you had to create a password, they wanted your address and all the usual things 
that you'd have to fill in when buying something online. To make things even 
worse even if I managed to get all the way to payment, once you submit your 
card details you're presented with the image capture, which you  obviously had 
to fill in in order for the payment to be processed. Incidentally go daddy are 
implying the same policy when paying for the domain registration with them. I 
hope that this is not becoming a norm. At least with go daddy there was a phone 
number right on the same webpage and when I called all I had to do is give the 
sale assistant my customer number and all the data I already filled in was on 
their screen so I didn't have to go through entire process all over again and 
it took less than a minute.

  So congratulations to radiohead for letting us pay whatever we think the new 
album is worth, but thumbs down when it comes to accessibility of their online 
store, which to be fair is obviously not managed by band, but by a company 
called waste products LTD. Someone tell them to change their online purchasing 
company if they ever decide to do something like this again.

  P.s I still don't have my email with unique code/link to download the album. 
I better get it soon!
  Vanja
  http://www.sudar.co.uk
  MSN messenger: sudar23@xxxxxxxxxxx
  AIM: vanja121
  Skype: vanja121


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