[access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
- From: "Barry Hill" <bbinc@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 24 May 2007 09:51:01 +0100
If access to higher level security is not a service, then the bank could
dispose with all security for the visually impaired, and we would still have
access to, what you refer to as, banking service. Would this be less
favourable treatment?
The bank do take on some of the extra risk, but not all of it. It is still
up to the individual to prove that they had taken reasonable steps to
protect themselves. This means that a visually impaired person is expected
to have up-to-date security on their machine and the capability to use it
properly, but the users of the ACD devices will not have to. In effect, the
ACD could be the only security needed beyond the present set up.
The DDA section 19 (1c) states that It is unlawful for a provider of
services to discriminate against a disabled person in the standard of
service which he provides to the disabled person or the manner in which he
provides it to him.
Personally, I do think that the chip and signature card is less secure,
but, in the case of people who you claim can use a keypad but don't, it is
their choice. Where is the choice with the ACD? The only option for *all*
blind people is for a less secure system.
Barry
----- Original Message -----
From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, May 24, 2007 9:03 AM
Subject: [access-uk] Re: Fw: Response from Lloyds TSB re chip & pin at home
Barry asked
"So, isn't access to higher level security a service?"
No the service is access to banking service.
How that access is provided, doesn't matter, as long as the customer is
treated same as the key pad users.
"Isn't being offered a different level of security being offered an
inferior
service?"
No because it's the bank, not the customer, taking on the extra risk,
just as they do for chip and signature customers.
Do you object to chip and signature if no why not?
A customer that is *only* blind, visually impaired, can have
a chip and signature card, why should they have this option when they
don't
need that option do they?
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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