[access-uk] Fw: Harry Potter Not arrived?

  • From: "Christine Weetman" <goatmum@xxxxxxx>
  • To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 27 Jul 2007 00:53:24 +0100

----- Original Message ----- 
From: "Mailbox, CServices" <CServices@xxxxxxxxxxx>
To: <goatmum@xxxxxxx>
Sent: Thursday, July 26, 2007 1:30 PM
Subject: FW: Harry Potter Not arrived?


Dear Ms Weetman,

Thank you for your email I have checked with the marketing manager of
this launch and she has explained that the RNIB only promised delivery
of the sale item of Harry Potter for the 21st, we said that it would
only be available to order through Talking Book Service from 21st. We
did not advertise the Talking Book version as being delivered on that
day. 

Unfortunately, the reason is a technical one that could not be got
around. We had to work under a very strict security contract from the
publishers which prevented us from placing any files onto any networked
computers ahead of 21st July for security reasons.

The way the TB system works is that books only become "available" to
order once they go onto a particular server which is, networked. So this
could not happen because of the contracts with the publishers.

The production of the sales items was done completely off network and
that's how we managed to do produce this ready to send out on the 21st.

I hope this explanation helps

Thank you

Rosie

-----Original Message-----
From: Christine Weetman [mailto:goatmum@xxxxxxx]
Sent: 23 July 2007 21:48
To: Mailbox, CServices
Subject: Harry Potter Not arrived?

Hi, why did my Harry potter not arrive on the 21st after you had
advertized it in magazines etc that it would be ready?  A load of people
on my access group have received their copy is it because maybe they
bought theirs and I want to loan it?  
Christine W
Email:
goatmum@xxxxxxx
----- Original Message -----
From: "Mailbox, CServices" <CServices@xxxxxxxxxxx>
To: "Christine Weetman" <goatmum@xxxxxxx>
Sent: Friday, July 13, 2007 4:44 PM
Subject: RE: Harry Potter New Release?


Hi, Christine,

I have looked into this and apparently you probably won't have your copy
on the 21st but it should only be shortly afterwards, we don't have an
exact date. It should be worth waiting for.

Regards

Maureen Clements

Customer services.

"Don't miss out! If you own your home or rent it from a private landlord
you could get FREE loft and cavity wall insulation and FREE RNIB
products and talking book subscription through the here to HELP project.
To check if you qualify contact RNIB's 'Here to HELP' team on 0845 330
4897 or rnibhelp-project@xxxxxxxxxxx"





-----Original Message-----
From: Christine Weetman [mailto:goatmum@xxxxxxx]
Sent: 12 July 2007 07:55
To: Mailbox, CServices
Subject: Harry Potter New Release?

Hello, I am wondering if I will be getting my copy of the new Harry
Potter book (on talking book, loan) on Saturday the same as the rest of
the worlds Print readers?  I did order this through RNIB Talking Books,
but I didn't get a responce, would be Pleased to know the answer to this
question.
Please email me on:
goatmum@xxxxxxx
Thanks, Christine Weetman.






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