[access-uk] Re: Freedombox users, does it work for you?

Hi Carol, it all goes wrong on the network when I try to look at my emails. 
A message comes up saying that FB has encountered a problem and is closing 
down, it then says something about contacting Microsoft.

I havn't used my key to freedom yet, and of course I can't upgrade my 
voices, (which I have paid for)

Regards Jim Denton


----- Original Message ----- 
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 05, 2007 11:12 PM
Subject: [access-uk] Re: Freedombox users, does it work for you?


Jim,

I doubt that I can help, but a little more detail may assist someone, such
as exactly when do you get thrown out and what are you doing at the time?

I haven't found support all that wonderful either.  Someone from the States
was going to get back to me at one stage (can't even remember why) but he
never did.  I also find, when upgrading the Key to Freedom, it's so slow I
wait and wait and think it will never happen so abort in the end, then have
no other option but to re-load the key (including update) onto my key.

As you say, it's a good product and I too would like to recommend it to
others but this quirk makes me a little unsure about doing so.

I do love to use the Key to Freedom on my home network, to totally drive my
desktop from my laptop whilst lazing around on the settee and away from the
desk.  Steve Nutt helped me here to enable the correct port in my Linksys
router (which he also recommended) when I suddenly found I wasn't any longer
getting to my home computer, once I'd installed the new router.

I wonder if anyone else has any observations about upgrading and/or about
Jim's failure to stay in the network.

--
Carol
carol.pearson@xxxxxxxxxxxx


----- Original Message ----- 
From: "Jim Denton" <jimdenton@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, May 05, 2007 9:50 PM
Subject: [access-uk] Freedombox users, does it work for you?


> Hi to all, I have had Freedombox for about four months, and first off I
> thinks its good. System access works just fine, its a little slower than
> other screen readers but its simple and easy to use, and does the job.
> My problem is with FB itself, since December I can't log in, well I can
> and then get thrown out. I have contacted FB support and they have
> suggested a few things but still nothing. They then said that I should
> contact the local dealer and he would help me sort it out. I did this, at
> the beginning of March, two phone calls on the same day, the first one I
> got some hints and tips, tried them nothing, so called back and have heard
> nothing since. Frustrated yes! I am using a PC that is about six months
> old, I have sighted help, and do have a little knowledge but this product
> is meant to be simple and free of technical hiccups, thats the reason I
> bought it. I have dealings with many elderly blind people and really want
> to reccomend this, but how can I.
>
> Am I the only one having problems? any thoughts would be a great help as
> official support seems to be lacking.
>
> Regards Jim Denton
>
>
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