[access-uk] Re: Facebook - how to make it more accessible

Sorry, you've probably guessed I'm reading messages from new to old! Tut
tut, Sorry I ought not to do this, but I'm looking for a person starting
with ca and so I'm going the wrong way! lol  How did you get along with
yahoo?  I hope you're sorted?  Chat soon, Christine.
----- Original Message -----
From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, June 29, 2007 3:05 AM
Subject: [access-uk] Re: Facebook - how to make it more accessible


> I've just sent a feedback form off to Yahoo Customer care, told them I'm
> deafblind and thus can't use a telephone, so we'll see what they have to
> say. Thanks again Christine for the encouragement; let's hope I have my
> own Yahoo group(s) one day, eh?
> On Thu, 28 Jun 2007 20:30:14 +0100, "Christopher Hallsworth"
> <chrishallsworth@xxxxxxxxxxxxxx> said:
> > Well Christine, you've just sparked me to set up a Yahoo ID so that I
> > can set up a blind hobbyists list. I shall e-mail customer services,
> > tell them that I'm unable to use the telephone because of my
> > deafblindness, and will let you know how I get on. Thanks for the
> > encouragement!
> > On Thu, 28 Jun 2007 17:30:28 +0100, "Christine Weetman"
> > <goatmum@xxxxxxx> said:
> > > Christopher, when I get into problems with my yahoo group and need
help,
> > > I
> > > email customers services, they ar unbeleivable good and help me via
> > > email, I
> > > tell them I am DeafBlind and they have No problem with that, I have
Never
> > > ever given my phone number.  Unless you've actually Tried it, you
ought
> > > not
> > > be so negative, be posative Chris it pays off over and over again, I
have
> > > only good things to say about yahoo. What have you done with your
> > > confidence?  Grin.  Christine
> > > ----- Original Message -----
> > > From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
> > > To: <access-uk@xxxxxxxxxxxxx>
> > > Sent: Thursday, June 28, 2007 4:21 PM
> > > Subject: [access-uk] Re: Facebook - how to make it more accessible
> > >
> > >
> > > > Problem is, unless you don't mind talking to a stranger, you need to
> > > > give them your phone number as well as your e-mail address, which
can
> > > > feel like they're invading your privacy. This is what I felt as I've
had
> > > > malicious calls, from my mobile, in the past. I appreciate that
they're
> > > > trying to help, but couldn't they provide a better system? Also,
what
> > > > about for us deafblind folks who can't even hear the telephone?
> > > > On Thu, 28 Jun 2007 12:05:16 +0100, "Benjamin Hawkes-Lewis"
> > > > <bhawkeslewis@xxxxxxxxxxxxxx> said:
> > > > > Just for reference, Yahoo! does provide a form as an alternative
to
> > > > > solving CAPTCHAs when registering or recovering account
information:
> > > > >
> > > > > http://help.yahoo.com/fast/help/uk/edit/cgi_access
> > > > >
> > > > > Hopefully that will help somewhat. You can also send general
feedback on
> > > > > accessibility issues to Yahoo! with another form:
> > > > >
> > > > > http://help.yahoo.com/fast/help/uk/accessibility/cgi_feedback
> > > > >
> > > > > --
> > > > > Benjamin Hawkes-Lewis
> > > > >
> > > > > Ari wrote:
> > > > > > I've often seen sites that, just to email a person, or even
nowadays
> > > to
> > > > > > download some software using a form they still want VV! Many
sites
> > > don't
> > > > > > have addresses on because of spam, but the form that you fill in
to
> > > > > > email people now also requires VV!  I once tried to join a
cricket
> > > game,
> > > > > > similar to battrick, can't remember what it was called, had VV,
> > > emailed
> > > > > > the staff to explain my problem, but got no answer. I think one
of the
> > > > > > worst sites with VV, and not bothering much about bringing in
audio or
> > > > > > anything must be yahoo. I'm going to try and set up a facebook
profile
> > > > > > as I've also been invited by other friends as well.
> > > > > > Ari
> > > > > > ----- Original Message ----- From: "Christopher Hallsworth"
> > > > > > <chrishallsworth@xxxxxxxxxxxxxx>
> > > > > > To: <access-uk@xxxxxxxxxxxxx>
> > > > > > Sent: Thursday, June 28, 2007 10:01 AM
> > > > > > Subject: [access-uk] Re: Facebook - how to make it more
accessible
> > > > > >
> > > > > >
> > > > > >> I'll tell you about a similar story. I'm a massive fan of now
defunct
> > > > > >> Atomic Kitten, but I like their solo members, so I signed up to
one
> > > of
> > > > > >> their forums. Now, because they use visual verification during
> > > > > >> registration, I e-mailed them explaining that I was blind and
that I
> > > > > >> couldn't see the visual verification, and within hours they've
set up
> > > my
> > > > > >> access to the forum! Couldn't believe that such a site would
even
> > > give a
> > > > > >> thought about accessibility as it's about a pop group! Just my
two
> > > pence
> > > > > >> worth.
> > > > > >> On Thu, 28 Jun 2007 03:13:56 +0100, "Vanja Sudar"
<vanja@xxxxxxxxxxx>
> > > > > >> said:
> > > > > >>> This goes even further. I'm very impressed with facebook! I
emailed
> > > them
> > > > > >>> baisicly telling them that I have difficulties signing up
because
> > > I'm
> > > > > >>> blind and am unable to see their visual veryfication and asked
if
> > > they
> > > > > >>> could help. Less than 5 hours after my email they set up my
account
> > > for
> > > > > >>> me! I wish all website/companies were so responsive. I'm
definitely
> > > very
> > > > > >>> impressed!
> > > > > >>> Vanja
> > > > > >>> http://www.sudar.co.uk
> > > > > >>> MSN messenger: sudar23@xxxxxxxxxxx
> > > > > >>> AIM: vanja121
> > > > > >>> Skype: vanja121
> > > > > >>>   ----- Original Message -----   From: Damon
> > > > > >>>   To: access-uk@xxxxxxxxxxxxx
> > > > > >>>   Sent: Wednesday, June 27, 2007 4:24 AM
> > > > > >>>   Subject: [access-uk] Facebook - how to make it more
accessible
> > > > > >>>
> > > > > >>>
> > > > > >>>   Hi!
> > > > > >>>
> > > > > >>>   Bit of progress here.
> > > > > >>>
> > > > > >>>   I was banging on about facebook.com the other week. It's the
big
> > > > > >>> social
> > > > > >>>   networking site that everyone is talking and writing about.
It's
> > > good
> > > > > >>>   in order to network, keep in touch with friends and business
> > > > > >>>   acquaintances. You can also find like-minded people there
and all
> > > > > >>>   sorts. It seems that if you're not on facebook, you're not a
> > > proper
> > > > > >>>   human being if you are to believe The Guardian.
> > > > > >>>
> > > > > >>>   The main barrier to using it is the verification graphic
that you
> > > need
> > > > > >>>   to copy into a box at registration. Once beyond this point,
you
> > > can
> > > > > >>> use
> > > > > >>>   many of the features but some features have a further
verification
> > > > > >>>   graphic that you need to get past in order to be able to add
> > > contacts,
> > > > > >>>   do email etc.
> > > > > >>>
> > > > > >>>   I can now report, however, that after an email to the
support
> > > team,
> > > > > >>>   they have taken away verification graphics for my account.
What
> > > this
> > > > > >>>   now means is that I can use all of facebook's services. But
at
> > > this
> > > > > >>>   stage it still means you need to be able to read
verification
> > > graphics
> > > > > >>>   at the point of registration. Luckily though it's a once
only
> > > thing
> > > > > >>> now
> > > > > >>>   and they are working on an audio captcha idea.
> > > > > >>>
> > > > > >>>   In order to get the graphics removed, go to the bottom of
the
> > > page,
> > > > > >>>   click on help and find the help section about problems with
> > > > > >>>   registration. Get past all the FAQ stuff, you're looking for
a
> > > form to
> > > > > >>>   fill in and send to the team. Within about 24 hours your
internal
> > > > > >>>   verification graphics will be gone for good.
> > > > > >>>
> > > > > >>>   I've started a really informal chat with one of the people
there
> > > > > >>> who is
> > > > > >>>   enthusiastic about accessibility too. She tells me she is
now in
> > > > > >>>   contact with a few jaws users and they are really keen to
move
> > > their
> > > > > >>>   product on.
> > > > > >>>
> > > > > >>>   They have recently made their Gift Shop accessible. It works
well.
> > > > > >>>
> > > > > >>>   Go and give it a go. I urge you. Since being on facebook I
have
> > > > > >>>   collected up around 21 friends and almost on a daily basis I
am
> > > > > >>> getting
> > > > > >>>   people who know me or have known me suddnly seeing I'm there
and
> > > > > >>> adding
> > > > > >>>   me to their friends list. I realise that talking about it in
the
> > > > > >>>   abstract is just that, rather abstract, so go and give it a
go. It
> > > > > >>>   would be awesome to create a blind network on there. And
then
> > > > > >>> offshoots
> > > > > >>>   can come out of, or feed into, that network and it could be
really
> > > > > >>>   positive and interesting.
> > > > > >>>
> > > > > >>>   And we can also help them hone the look and feel of their
page,
> > > which
> > > > > >>>   isn't too bad usability wise, but the point is they are
listening
> > > and
> > > > > >>>   keen to improve. Great news from a site with real
egalitarian
> > > > > >>> ambition.
> > > > > >>>
> > > > > >>>   ...Damon
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>>   damon.rose@xxxxxxxxxxxxxx
> > > > > >>>   skype:  damonrose
> > > > > >>>
> > > > > >>>   London, England.
> > > > > >> Christopher Hallsworth
> > > > > >> E-mail: chrishallsworth@xxxxxxxxxxxxxx
> > > > > >> Skype name chrishallsworth7266
> > > > > >> MSN: ch9675@xxxxxxxxxxx
> > > > > >>
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> > > > Christopher Hallsworth
> > > > E-mail: chrishallsworth@xxxxxxxxxxxxxx
> > > > Skype name chrishallsworth7266
> > > > MSN: ch9675@xxxxxxxxxxx
> > > >
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> > > >
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> Christopher Hallsworth
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