[access-uk] Re: Facebook - how to make it more accessible

I'm in
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My websites are mainly used for jumping off platforms, they are

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----- Original Message ----- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, June 28, 2007 11:20 PM
Subject: [access-uk] Re: Facebook - how to make it more accessible



It really works.
I mailed the info@xxxxxxxxxxxx address and a CS Rep is sorting it out for me now. 

Can we say wow?

Part of me thinks I should feel awed or greatful, but damn-it I am!
It should be a matter of course, but it's also good to recognise true customer srvice like this.
I've no problem providing them with my email address. Once I'm registered they'll have it anyway and if I ever file another support ticket they'll have it then. 

I haven't been asked for phone details.
Keeping in touch with me:

Twitter Username- dj_paddy

Twitter RSS-
http://twitter.com/statuses/friends_timeline/4871941.rss

BLOG RSS-
http://feeds.feedburner.com/irishgeek

Email/msn contact:  djpaddy@xxxxxxxxxxxxx

Skype:  djpaddy

My websites are mainly used for jumping off platforms, they are

http://www.djpaddy.co.uk

http://www.barry-toner.co.uk
----- Original Message ----- From: "Vanja Sudar" <vanja@xxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, June 28, 2007 3:13 AM
Subject: [access-uk] Re: Facebook - how to make it more accessible
This goes even further. I'm very impressed with facebook! I emailed them baisicly telling them that I have difficulties signing up because I'm blind and am unable to see their visual veryfication and asked if they could help. Less than 5 hours after my email they set up my account for me! I wish all website/companies were so responsive. I'm definitely very impressed! 
Vanja
http://www.sudar.co.uk
MSN messenger: sudar23@xxxxxxxxxxx
AIM: vanja121
Skype: vanja121
----- Original Message ----- From: Damon 
 To: access-uk@xxxxxxxxxxxxx
 Sent: Wednesday, June 27, 2007 4:24 AM
 Subject: [access-uk] Facebook - how to make it more accessible


 Hi!

 Bit of progress here.
I was banging on about facebook.com the other week. It's the big social networking site that everyone is talking and writing about. It's good in order to network, keep in touch with friends and business acquaintances. You can also find like-minded people there and all sorts. It seems that if you're not on facebook, you're not a proper human being if you are to believe The Guardian.
The main barrier to using it is the verification graphic that you need to copy into a box at registration. Once beyond this point, you can use many of the features but some features have a further verification graphic that you need to get past in order to be able to add contacts, do email etc.
I can now report, however, that after an email to the support team, they have taken away verification graphics for my account. What this now means is that I can use all of facebook's services. But at this stage it still means you need to be able to read verification graphics at the point of registration. Luckily though it's a once only thing now and they are working on an audio captcha idea.
In order to get the graphics removed, go to the bottom of the page, click on help and find the help section about problems with registration. Get past all the FAQ stuff, you're looking for a form to fill in and send to the team. Within about 24 hours your internal verification graphics will be gone for good.
I've started a really informal chat with one of the people there who is enthusiastic about accessibility too. She tells me she is now in contact with a few jaws users and they are really keen to move their product on. 

 They have recently made their Gift Shop accessible. It works well.
Go and give it a go. I urge you. Since being on facebook I have collected up around 21 friends and almost on a daily basis I am getting people who know me or have known me suddnly seeing I'm there and adding me to their friends list. I realise that talking about it in the abstract is just that, rather abstract, so go and give it a go. It would be awesome to create a blind network on there. And then offshoots can come out of, or feed into, that network and it could be really positive and interesting.
And we can also help them hone the look and feel of their page, which isn't too bad usability wise, but the point is they are listening and keen to improve. Great news from a site with real egalitarian ambition. 

 ...Damon




























 damon.rose@xxxxxxxxxxxxxx
 skype:  damonrose

 London, England.
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