[access-uk] Re: Extra software with broadband packages

Thanks for all the additional comments and advice.  I have preserved them
carefully and they will be very helpful in making a decision.

Availability of initial Technical Support (without extortionate cost!) is
one of my priorities, but I am unlikely to be a heavy user and run into
problems with the download limits set.   I simply want to get away from
such   anoyances as spending 2 -3  hours over downloading a 30 mb file or
audio streams breaking up etc.


Douglas
On 31 May 2006 at 10:09, Georgina Joyce wrote:

> Hi
> 
> Well I don't want to throw a spanner in the works but it depends upon what
> you want from your ISP.
> 
> I personally feel that Graham has neglected to state that plus net have
> just about to chop up their support.  You can make some local rate calls
> about your account etc but technical support is going to cost you 50p a
> minute.
> 
> We're about to leave plus.net because our email seems to be rather
> disrupted, although I have to admit that could be down to other list
> services.  But this £21.99 plan isn't as good as stated.  We received an
> email stating that we were nearing to our 10Gig monthly limit.  We're sure
> we had 20Gig limit not so long ago.  I think Graham used the word virtual,
> yes it is virtual at the descression of mute policy makers.  We signed up
> with plus.net stating that we were heavy users and accepted their
> suggestion.
> 
> If you just want to collect email from lists, listen to ACB radio etc and
> download updates and the odd program.  Services like plus.net and others
> would be sufficient.  Beware of technical support costs and these fare
> usage policies as they move the boundaries to take more subscribers.
> 
> Gena
> 

--

Douglas Harrison

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