[access-uk] Re: Eset version 4, is it accessible?

  • From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Tue, 10 Mar 2009 18:24:40 -0000

I have untilJune to sort this out. If I can't, when my licence expires, I will sign up again. ----- Original Message ----- From: "Amro Bilal" <amro_bilal@xxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 6:11 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


Quite right, Ibrahim. That why I think one should have a Hotmail or
something similar as their primary email address, or, get your own domain
and your own email address just like what I have! I've changed ISP's few
times but I've never used the email address they provided. as part of the
internet connection package. If you do, the ISP gets hold of your neck if
you see what I mean!

Still, I'm interested to know how Eset will sort Peter's problem.

Cheers,
Amro
----- Original Message ----- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 5:26 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


Hi Peter.

If its any consolation, I had to help a Eudora user who'd lost his registration code and changed his email address. As you may know, Qualcom, the developers of Eudora closed the doors on the development and support in 2007, so we had no way of contacting anyone, not even by email. The chap had to reactivate his old email account which he had to try and remember before finally getting the website to cough up with the registration, which of course would only go to the original purchase email address. The web is a wonderful thing, but when people's particulars especially intangibles such as email addresses keep changing, it can be a job keeping on top of all the changes you need to tell everyone about never mind those who've shut up shop.

All the best, Ibrahim.


----- Original Message ----- From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 5:20 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


That is why I want to speak to a real person.
----- Original Message ----- From: "Amro Bilal" <amro_bilal@xxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 5:14 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


Actually Peter, if you don't mind, just out of interest, let us know how it goes. In the lost licences page you can fill in your username which you can get from within Eset itself that's no problem, but, they say they only send
details to the email address that was used at the time of purchase for
security reasons. So I'm just curious about how they will get around this
issue.

Cheers,
Amro
----- Original Message ----- From: "Peter Beasley" <pjbeasley@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 4:19 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


TheReason why Iwanted a phone number is because I have lost my licence details and have changed my e-mail address a couple of times since Ibought my 3 year licence in 2006. ----- Original Message ----- From: "David Russell" <david.russell8@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, March 10, 2009 3:54 PM
Subject: [access-uk] Re: Eset version 4, is it accessible?


Carol,

I have today upgraded from Nod32 to Essett Smart Security and it is most
certainly fully accessible.

Not sure why anyone should need a hone number.  All is explained on the
website.  If you are already a user and have a license, then you need to
know your user name and password, but you will get a new one when you
download the updated version.

I used the typical installation rather than the customiseable version and all went well. It is now much easier to change anything and check what is happening. The graphical interface has gone and you just use your tab keys and the up and down arrow keys. It has not slowed down my pc at all, and is well worth the cost. I had time left on my bnod32 licence so did not pay the full charge. I would guess that three years of cover for Esset Smart Security would be around £80 or £90 which looks very reasonable if it works as well as it appears to. The firewall is very useable as well, so I would recommend anyone to give it a go. I believe you can have a thirty day free
trial, so what have you got to lose.

I don't think you will regret it.


David

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf
Of Carol Pearson
Sent: 10 March 2009 15:45
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Eset version 4, is it accessible?


Hi Alexander,

Oh, I don't remember seeing this number so I've taken it for future
reference. The one I gave yesterday was 01202 5488888. I don't know if it still works but, if it does, it may be a cheaper option for some than the
0845 number.

--
Carol
carol.pearson29@xxxxxxxxxxxxxx

On Tuesday, March 10, 2009 9:52 AM (UK time), Alexander Shannon at
alexander.shannon@xxxxxxxxxxxxxx said:

Hi Peter, carol, Amro and all Eset users,

Following Peters request for help with a number for Eset,
I'm also a user of Eset products, (Nod32 in my case), and I
had reason to contact Eset support  by telephone yesterday,
so after reading messages on this thread, I took a look at
www.eset.co.uk and found they do have a support number, it
is 0845 838 0832 I hope that helps.

Alexander Shannon


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