[access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home
- From: Jackie Cairns <jackie.cairns@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 17:14:58 +0000
Oh Eleanor for pity sake! I should have said dealer rather than manufacturer.
Go have some tea and take a chill pill.
Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 21 December 2009 17:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home
Jackie has just posted to the list describing her company as a 'manufacturer'.
----- Original Message -----
From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 5:04 PM
Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home
> Hi Eleanor.
>
> I don't think anyone has a problem with you asking questions, indeed
> an expert such as myself occasionally has to ask for help, its just
> the moaning and whinging you do that irritates me and no doubt others.
> Perhaps if you conducted yourself more reasonably, wrote to people
> directly about any issues you may have with the service they've
> provided and there by cut down on spurious traffic, people would be
> more tolerant of you. I say this for your own benefit as well as the
> benefit of others here. Also, I'd remind you that Sight And Sound are
> a jaws distributor, not representative of Freedom Scientific. OK,
> your buying the software from them, but they are just agents for FS.
> FS have their own technical support team who welcome and encourage
> international callers with difficulties just as they do their native
> American customers and in all honesty, they're the best people to help you.
>
> All the best, Ibrahim.
> ----- Original Message -----
> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, December 21, 2009 4:57 PM
> Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP Home
>
>
>> Ibrahim legally I have the right to expect service from the company
>> the product was purchased rather than making phone calls to FS, at
>> least this is why the Consumer Protection Act was brought in to avoid
>> Consumers such as myself having to go direct to the company rather
>> than the company from which the product was purchased.
>>
>> I will certainly get in touch with the person responsible for the
>> payment of Jaws and ask them to take the matter forward on my behalf
>> as I did not know I would have to have a high level of technical
>> knowledge myself in order to install a product such as Jaws. I will
>> obviously require an experienced person to do what you have suggested
>> on my computer. as you said, I am no clever-clogs and that is why I ask
>> questions on this list.
>>
>> eleanor
>> ----- Original Message -----
>> From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, December 21, 2009 4:50 PM
>> Subject: [access-uk] Re: Error on Installing Jaws10 on to NC10 XP
>> Home
>>
>>
>>> Hi Eleanor.
>>>
>>> First thing to do is to uninstall all components that belong to
>>> Freedom Scientific. Also, you might want to contact Freedom Scientifics'
>>> technical support team to find out how to remove all registry
>>> entries relating to jaws as registry cleaning tools won't
>>> necessarily perform this function for you. You'll need to provide
>>> technical support with information relating to your computer, its
>>> hardware and software configuration and they can give you direction
>>> on how to do this. The error doesn't mean anything to me, but I
>>> have encountered it before and its usually concerned with a
>>> component of jaws not being able to install and register on your
>>> system properly. Finally, as an aside, I suggest disabling or
>>> removing any antivirus software as this can cause problems with deeply
>>> embedded software like jaws.
>>>
>>> All the best, Ibrahim.
>>> ----- Original Message -----
>>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Monday, December 21, 2009 4:46 PM
>>> Subject: [access-uk] Error on Installing Jaws10 on to NC10 XP Home
>>>
>>>
>>>> Ibrahim
>>>> Thank you for offering to assist with my difficulty with installing
>>>> Jaws. The installation stops and gives the following message.
>>>> Error code 813 subcode 0 This is the message after attempting to
>>>> install where it stops at around 64%.
>>>>
>>>> ----- Original Message -----
>>>> From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Monday, December 21, 2009 4:17 PM
>>>> Subject: [access-uk] Re: Jaws Dongle
>>>>
>>>>
>>>>> Hi Eleanor.
>>>>>
>>>>> Could you tell us exactly what your problem is? I've just deleted
>>>>> 5 emails from you which are totally nothing but wine and gripes
>>>>> against Jackie, Len and James. This is not a forum for you to
>>>>> vent your anger, frustration or feelings out on, its a discussion
>>>>> forum where like minded individuals come to discuss technology,
>>>>> access implications and where people assist each other. OK,
>>>>> sometimes debates get a little out of hand, but out of all the
>>>>> people I've ever come across, you have to be one of the worst and
>>>>> persistent moaners I've ever seen. Kindly tell us what exactly
>>>>> your having trouble with, then someone might dame to help you.
>>>>>
>>>>> All the best, Ibrahim.
>>>>> ----- Original Message -----
>>>>> From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>> Sent: Monday, December 21, 2009 3:52 PM
>>>>> Subject: [access-uk] Re: Jaws Dongle
>>>>>
>>>>>
>>>>>> Are you seriously suggesting that every person purchasing Jaws as
>>>>>> a known screen reader checks out their system prior to purchase?
>>>>>> I would like to see the small print from FS stating this as a
>>>>>> requirement then at least I can go back to the education
>>>>>> authority that purchased Jaws 10 for me and get them to have my
>>>>>> system checked out for compatability.
>>>>>> ----- Original Message -----
>>>>>> From: "Hussein Patwa " <access-uk@xxxxxxxxxxxxxx>
>>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>>> Sent: Monday, December 21, 2009 3:48 PM
>>>>>> Subject: [access-uk] Re: Jaws Dongle
>>>>>>
>>>>>>
>>>>>>> Hi Eleanor,
>>>>>>>
>>>>>>> It's always advisable to check compatibility with any
>>>>>>> application before purchase or installation. This is particular
>>>>>>> important for access technology, particularly if the technology
>>>>>>> is planned for use with a particular application. It would be
>>>>>>> unfortunate if someone paid good money for a product, only to
>>>>>>> find it didn't work with their chosen application due to a lack
>>>>>>> of research beforehand.
>>>>>>>
>>>>>>> Also, I'm sure there are some notable changes between Jaws 9 and 10.
>>>>>>> As
>>>>>>> software advances, it's not inconceivable that the way it
>>>>>>> operates or interacts with the computer system, not to mention
>>>>>>> its dependencies and system requirements may change.
>>>>>>>
>>>>>>> _______________________________________
>>>>>>> Have a pleasant day,
>>>>>>>
>>>>>>> Kind Regards and Best Wishes,
>>>>>>>
>>>>>>> Hussein.
>>>>>>>
>>>>>>> Hussein Patwa
>>>>>>> Tel: 0789 47 595 62 (UK)
>>>>>>> Tel: +44 (0)122 4433 954 (SIP)
>>>>>>> Skype: patwaspotterfan2
>>>>>>> GoogleTalk: thewanderingwriter
>>>>>>> Web: www.patwanet.co.uk
>>>>>>> My Blog: http://patwaspotterfan.livejournal.com
>>>>>>>
>>>>>>> Find me on Facebook:
>>>>>>> http://www.facebook.com/profile.php?id=510013486
>>>>>>>
>>>>>>> Please note: For security reasons calls from witheld numbers may
>>>>>>> not be connected. Please release your number so it can be
>>>>>>> viewed prior to calling.
>>>>>>> Contact your telephone service provider for advice on how to do
>>>>>>> this if required. All calls may be recorded for fact
>>>>>>> verification.
>>>>>>>
>>>>>>> DISCLAIMER:
>>>>>>> This e-mail and any attachments may contain confidential or
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>>>>>>>
>>>>>>>> -----Original Message-----
>>>>>>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]
>>>>>>>> On Behalf Of Eleanor Burke
>>>>>>>> Sent: Monday, December 21, 2009 3:43 PM
>>>>>>>> To: access-uk@xxxxxxxxxxxxx
>>>>>>>> Subject: [access-uk] Re: Jaws Dongle
>>>>>>>>
>>>>>>>> Well Chris what was it you were told, 10 days? to wait, mine
>>>>>>>> was always coming too! At least it has come now but paying
>>>>>>>> high prices for software and then having to wait so long. I
>>>>>>>> never realized for instance that I would need to check
>>>>>>>> compatability of all my software on my computer and netbook
>>>>>>>> prior to purchasing Jaws, that is a new one on me, it clashing.
>>>>>>>> If Jaws 9 does not clash and can install then why can't Jaws 10
>>>>>>>> install without clashing?
>>>>>>>> ----- Original Message -----
>>>>>>>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
>>>>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>>>>> Sent: Monday, December 21, 2009 3:28 PM
>>>>>>>> Subject: [access-uk] Re: Jaws Dongle
>>>>>>>>
>>>>>>>>
>>>>>>>> > No still haven't got it. But I got a plan. When and if I do
>>>>>>>> > get this netbook I will authorize with my 1 activation. Then
>>>>>>>> > if it goes down I
>>>>>>>> will
>>>>>>>> > ring them up and escalate the issue.
>>>>>>>> >
>>>>>>>> > Chris Hallsworth
>>>>>>>> > e-mail: christopherh40@xxxxxxxxxxxxxx
>>>>>>>> > MSN: ch9675@xxxxxxxxxxx
>>>>>>>> > Skype: chrishallsworth7266
>>>>>>>> >
>>>>>>>> > I am also on Facebook.
>>>>>>>> >
>>>>>>>> > On 21/12/2009 15:15, Eleanor Burke wrote:
>>>>>>>> >> I can recall 'someone' posting to this list about having to
>>>>>>>> >> wait for their Jaws dongle. You never did tell us if you
>>>>>>>> >> finally got it.
>>>>>>>> >> I
>>>>>>>> had
>>>>>>>> >> to wait 2 months for mine!
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