Yes if you didn't purchase a warrantee where the postage was paid, or a currier comes out sent by the dealer/manufacture, then you are libel for all shipping payments to the repairer. Suggest you use some curier service, or royal mail special delivery, or other type of traceable, insured service. I know it costs, but so does your Braille display etc. And if it gets lost in transit, and you have not purchased insurance for it, you're busted. Hope to hear from you soon. From Martin. Email: m.wilsher@xxxxxxxxxxxxxxx my blog about serious issues: adult brown bear lying on his back, paws in the air. http://bigpawedbear.livejournal.com/ my less serious blog, brown bear cub lying on his back with his paws in the air from http://www.tmurphywild.com/ read a view of the world from a bear's eyes, a bear cub's blog at: http://bigpawedbearcub.livejournal.com/ my skype name dobbinequine follow me on Twitter: www.twitter.com/BigPawedBear photo of a polar bear lying on his back in water, with his paws in the air. personal Website: http://www.martin-wilsher.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Derek Hornby Sent: 03 May 2011 17:30 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Equpment warranty query Hi all If one buys as new, equipment such as a mobile phone, Braille Note taker, embosser etc. If the kit is under warranty, and becomes faulty and one has to Send it away, is it normal to have to pay the costs To send it away, or would the warranty normally cover such Costs. My braille note is faulty, only had it two months and yet I am suppo0sed to pay to send it back. Regards, Derek ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq