I had this problem once where e-mails from a friend were not getting through. They were going in to the Spam folder on the BT website. I do not login directly but through Outlook Express so i WAS NOT AWARE OF THAT PROBLEM. i HAD TO GO ON AND MARK THEM AS NOT BEING JUNK. iT WAS VERY STRANGE BECAUSE ONLY SSOME WERE GOING IN TO THAT FOLDER AND MY FRIEND WAS HAVING THE SAME PROBLEM WITH SOME OF MINE ONLY. bOTH OF US HAVE bt iNTERNET ACCOUNTS!!! ----- Original Message ----- From: Iain Lackie To: access-uk@xxxxxxxxxxxxx Sent: Thursday, December 17, 2009 6:27 PM Subject: [access-uk] Re: Email with BT query Hi does your BT webmail page have a junk folder? Perhaps messages are ending up there. Iain From: Jackie Cairns Sent: Thursday, December 17, 2009 5:45 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Email with BT query Could some of you more knowledgeable people please help with any suggestions for a problem I appear to be having with Emails now I have switched provider to BT? I have joined the lists I wish to be subscribed to, namely this one, BCAB, the Talks UK list and Recycle It. But I attempted to also join both the BookSense and Vi-Genaccess lists. In the case of the BookSense list, I asked Steve to add me. He didn't even get that Email, so he is not receiving any Email from me at home. And I got confirmation that I had successfully joined the Vi-Genaccess list, except I get no messages from there, nor a response from contacting the moderator about it. I am not sure I am even getting all Emails coming through to the lists that do work if I compare them to those I receive at work, where I am also subscribed. I suspect, therefore, that there is something strange going on with BT, and wonder if anyone else has experienced this kind of problem, where certain Emails are blocked? I have a junk folder, but nothing is coming through via that. I would willingly contact BT Broadband if I knew what to say as I'm not even sure whether it is at their end. I don't have any additional antispam software running on my PC, and simply use AVG 8 Free Edition. Any suggestions much appreciated as I haven't experienced this before, and am not sure where to start really. For clarification, I am running XP Home Edition with various versions of JAWS on a Netbook. Thanks. Kind Regards, J Jackie Cairns jackie.cairnsplace@xxxxxxxxxxxxxx