[access-uk] Re: E-banking
- From: "Richard Godfrey-McKay" <richard@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 14 Dec 2010 21:25:25 -0000
I understand that failure to provide a PIN in Braille is now in breach of
the Equality Act. The trouble is that you need a case to make them all sit
up and tow the line!
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mark Faben
Sent: 14 December 2010 19:27
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: E-banking
Hi,
The main problem being blind and setting up online banking isn't in the
computer side of things; Once you've registered online and done all that
aspect, then most (if not all), send out two or more seperate letters, with
numbers you then need to know in order to access and complete the set-up of
the account (to activate it) online.
I guess there are all kinds of reasons why the banks do this, to avoid
people setting up banks in other peoples names, and in helping curtail
fraud, but it is as far as I've experianced utterly inaccessible, as the
banks don't seem to be capible of sending out these letters in Braille or
other alternative formats. So, the same as I've found for personal
Identification Numbers, you've seemingly no alternative if your blind other
than to let someone else read out the numbers, which in the banks own words
your not meant to let anyone else see or know...
I've found this problem with both Santander online banking and National
westminster, the latter who I do actually use for online banking and find
the online services very useful and easy to access on the computer using
JAWS without any problems except for that mentioned previously in their
inability to send me out identification numbers, and initially, the
activation numbers, in an accessible format (Braille).
Mark
On 14/12/2010, ANDY COLLINS <Andy@xxxxxxxxxxxxxxxxxxx> wrote:
> Eleanor, my previous reply to you on this is still my advice.
> Sometimes people have to give things a try for themselves, not just
> assume it's going to be too difficult. I still believe if your friend
> find it too difficult to set up, then they'll find it too difficult to
operate once it is.
>
> So, encourage him/her to go to their banks website, and try signing up
> for online banking, and if they have specific issues, then if we know
> what they are, maybe help will be available -
>
> Andy
>
>
> ----- Original Message -----
> From: Eleanor Burke
> To: access-uk@xxxxxxxxxxxxx
> Sent: Tuesday, December 14, 2010 3:35 PM
> Subject: [access-uk] E-banking
>
>
> I have a friend who is blind and who had never heard of e-banking.
> I cannot help her as I do not do it. Anyone have any tips please I
> can pass on? You can contact me off list at eleanorburke@xxxxxxxxxxxxxx
Thanks.
--
Mark Faben
Web: http://www.accessibilitytester.com
Music: http://www.music.accessibilitytester.com
E-Mail: mark.faben@xxxxxxxxx
LinkedIn: http://www.linkedin.com/pub/mark-faben/12/a2/25b
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