[access-uk] Re: Disabled Rail Card gaff last year
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 15:35:10 -0000
I get a print reminder!!!
----- Original Message -----
From: Clive.Lever@xxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 23, 2010 11:47 AM
Subject: [access-uk] Re: Disabled Rail Card gaff last year
My wallet didn't come with Braille on it.
By the way, does anyone get correspondence from DPRC, such as reminders of
renewal due dates in alternative formats? I've never got them to agree to
supply anything but print.
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall,
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
------------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Colin Fowler
Sent: 23 November 2010 11:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Disabled Rail Card gaff last year
Yeah! why not place the railcard in the wallet supplied, you know the one,
the one that came with braille on it!
----- Original Message -----
From: Clive.Lever@xxxxxxxxxxx
To: access-uk@xxxxxxxxxxxxx
Sent: Tuesday, November 23, 2010 11:35 AM
Subject: [access-uk] Disabled Rail Card gaff last year
Hello all,
Last year, I renewed my disabled person's railcard. Because they are the
same size as the train tickets, I asked for a copy with a Braille label, saying
"Railcard". I got one. Then they said that the cards they'd been sending out
had a fault which meant that before the end of the period for which the card
was valid, the print on it would have faded to illegibility. So they kindly
sent a replacement card, but without the originally requested Braille label.
When I rang to request that they replace like with like, they said
"unfortunately..." I've had to put my own braille label on the card, but needed
sighted help to make sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County Hall,
Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
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