[access-uk] Disabled Rail Card gaff last year
- From: "Paul Benson" <paul.benson@xxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 23 Nov 2010 12:06:06 -0000
Hello Clive and all,
I believe I have had a Disabled Person's Rail Card since a few months after
they were available. In all that time, I have asked sighted help for the expiry
date. I then place the card in the Perkins, expiry date downwards, and on 2
lines braille:
rail card
exp 23/11/10
.
In all the elapsed time, no-one in the Rail Services has commented on any
illegibility of important print, though some have been curious enough to
comment on the braille.
Hardly worth mentioning this, but at the point of purchasing tickets, I enquire
as to which is the return ticket, and firmly fold that one in half.
It is also possible to braille the plastic card and ticket holder, to save
grovelling around, to find which side has the ticket, and which the rail card.
Paul Benson
-----Original Message-----
From: Clive.Lever@xxxxxxxxxxx - Email Address: Clive.Lever@xxxxxxxxxxx
Sent On: 23/11/2010 11:35
Sent To: access-uk@xxxxxxxxxxxxx - Email Address: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Disabled Rail Card gaff last year
Hello all,
Last year, I renewed my disabled person's railcard. Because they are
the same size as the train tickets, I asked for a copy with a Braille
label, saying "Railcard". I got one. Then they said that the cards
they'd been sending out had a fault which meant that before the end of
the period for which the card was valid, the print on it would have
faded to illegibility. So they kindly sent a replacement card, but
without the originally requested Braille label. When I rang to request
that they replace like with like, they said "unfortunately..." I've had
to put my own braille label on the card, but needed sighted help to make
sure I didn't overwrite any crucial printed information.
Has anybody had a similar experience or a more satisfactory outcome?
Regards,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
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