[access-uk] Re: Daisy TV Listings? was Re: Are there Freeview TV Guides that are accessible in Braille or online?

Well, can I say something from a lovely customer facing organisation!  

Sadly Jackie was misinformed. You can change your region at any time
within your annual subscription.  I suspect you spoke to someone new.
I have asked our Customer Services Manager to make sure it's covered in
staff training etc.

We do have a very effective customer feedback system.  So, if you're
ever unhappy with a response, or as in this case, it seems a bit
bonkers, then ask the member of staff to record it as feedback.  It will
find it's way to the person responsible for the service or product and
you will get a response.  I can't promise it will be the response you
want though, but we do try our best!

Regards
Alison




Alison Long
Products & Publications 
Royal National Institute of Blind People
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
England

Tel: +44 1733 375178
Fax: +44 1733 375383 
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Jackie Cairns
Sent: 29 January 2010 16:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview
TV Guides that are accessible in Braille or online?

Now Terry, what can I say?  (big smile). 


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx
Sight and Sound Technology Ltd
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Terry Clasper
Sent: 29 January 2010 16:40
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview
TV Guides that are accessible in Braille or online?

Well Jackie isn't it nice to see a customer focused organisation placing
your access needs first!!!


-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Jackie Cairns
Sent: 29 January 2010 16:34
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview
TV Guides that are accessible in Braille or online?

Hi Alex

Now don't get me started on that one! (smile).  Having lived in Scotland
for many years, I asked RNIB to transfer my supplement from north to my
region in Northampton.  And what do you think I was told?  "Sorry, we
can't do that, it screws up our system".  I was told that I couldn't get
the Anglia supplement until I bought my next 12 months subscription to
the TV Times.
To tell the truth, when I bought it again last summer, I forgot to
change it, so now I'll have to wait until it's up for renewal once more.
Not sure I've ever come across anything as daft, but never mind, I can
live with it.

I know I could get DAISY listings, use the Internet, MyDigi Guide etc,
but I sometimes like to have Braille and be completely away from the PC
and audio.


Jackie Cairns
Braille Specialist
Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd
Welton House North Wing Summerhouse Road Moulton Park Northampton
NN3 6WD
Tel: 01604 798024
Mob: 07887 883815
www.sightandsound.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Alexander Shannon
Sent: 29 January 2010 16:02
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Daisy TV Listings? was Re: Are there Freeview
TV Guides that are accessible in Braille or online?

Hi Jackie,

Thank you for your reply to this thread.

I think the Daisy TV Listings may become useful to me once I have
Freeview set up.

You mentioned in your message that you receive the Braille TV Guide, and
while I agree with your point that the Braille TV Guide itself only
lists ITV programs for the London area, (most of which are broadcast
nationally), I wondered in view of your message whether you had opted to
receive the Television Guide supplement which gives regional variations
for ITV.

Knowing which town you're working in these days, I'd hazard a guess that
if you're not living too far from work, i.e.
within the midlands area, the supplement you'd need is the same as I
currently receive, Television Guide Supplement East, as this covers the
Central TV Region.

Alexander Shannon


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