[access-uk] Re: Contacting Apple

Hi Andy

On the Mac, it always tells me there is a new update available, dirty Daniel
in other words, and that I have to back up any purchases etc before I
perform the update or I will lose them.  Hmmm! You've reminded me to do
this.  If you hear a scream from wherever it is you live, then you'll know
it's me! (smile).  I'll report back once I've done it!!


Kind Regards,

Jackie Cairns

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ANDY COLLINS
Sent: 01 December 2011 10:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Contacting Apple

Hi Jackie -

Thanks, looking forward to learning what happens for you.

Using a PC and not a Mac, can I back up before updating the OS? And if I
don't back up, will I lose all my settings and music etc? -

Andy
----- Original Message -----
From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 01, 2011 9:29 AM
Subject: [access-uk] Re: Contacting Apple


> Hi Andy
>
> See my previous Email.  I don't have the address to contact them, only a
> freephone number you could try, 0800 048 0408.  But once I update the OS,
> synchronise again with what I have backed up on the Mac, I'll let you know
> the outcome.
>
> I'd be lost without this app, so I'm with you on resolving it too.
>
>
> Kind Regards,
>
> Jackie Cairns
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
> Of
> ANDY COLLINS
> Sent: 30 November 2011 21:51
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Contacting Apple
>
> Hi all -
>
> I sent an email to Apple regarding my loss of accessibility to the Tune-In
> app since upgrading the app itself. I got a reply saying they were sorry I
> was having an issue with Itunes, and to  click a link to fill in a query
> form. Obviously they hadn't bothered to read my email properly!
>
> I think some time ago somebody [may have been Ibrahim] said on this list
> that if there was an issue with any purchased software from Apple, and 
> it's
> use with Voice Over, there was a contact to write to at apple that would
> resolve or refund. Anybody know the appropriate email address for this
> please?
>
> I'm surprised that others haven't reported the problem with Tune-in as 
> many
> on these forums have bought and loved the programme. Maybe most haven't
> upgraded it's software. I'd be really interested to hear if after 
> upgrading,
> not necessarily the Apple IOS, but the Tune-In software, if it still works
> for most people? -
>
> Andy
>
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