[access-uk] Re: Contacting Apple
- From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 1 Dec 2011 11:37:58 -0000
Ibrahim - Ah! Thanks for explaining the difference, got it now -
Andy
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, December 01, 2011 10:50 AM
Subject: [access-uk] Re: Contacting Apple
Hi Andy.
No no no, we’re not talking about your Apple online shop purchases, the
ITunes store is totally different with a different system for both billing and
order management.
All the best, Ibrahim.
From: ANDY COLLINS
Sent: Thursday, December 01, 2011 10:38 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Contacting Apple
Hi Ibrahim -
I have actually tried that approach, but when I tried to looked at my
purchase history, it only showed me my purchase of the mains charger, nothing
for sofgtware purchases -
Andy
----- Original Message -----
From: Ibrahim Gucukoglu
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, December 01, 2011 6:52 AM
Subject: [access-uk] Re: Contacting Apple
Hi Andy.
If you want to request a refund for any purchase you make on the app store,
the procedure to follow is follows:
1. Open up the ITunes application on your computer and go to the ITunes
store.
2. Click on the my account button, select purchase history after logging
in and then select the invoice number that corresponds to the item in question.
3. Select the item from the invoice you have a problem with and proceed to
fill in the feedback form, stating the reason for your request and providing
additional details.
If all is well, you’ll have a reply from the ITunes store customer services
within 24 hours giving you their decision.
All the best and good luck, Ibrahim.
From: ANDY COLLINS
Sent: Wednesday, November 30, 2011 9:51 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Contacting Apple
Hi all -
I sent an email to Apple regarding my loss of accessibility to the Tune-In
app since upgrading the app itself. I got a reply saying they were sorry I was
having an issue with Itunes, and to click a link to fill in a query form.
Obviously they hadn't bothered to read my email properly!
I think some time ago somebody [may have been Ibrahim] said on this list
that if there was an issue with any purchased software from Apple, and it's use
with Voice Over, there was a contact to write to at apple that would resolve or
refund. Anybody know the appropriate email address for this please?
I'm surprised that others haven't reported the problem with Tune-in as many
on these forums have bought and loved the programme. Maybe most haven't
upgraded it's software. I'd be really interested to hear if after upgrading,
not necessarily the Apple IOS, but the Tune-In software, if it still works for
most people? -
Andy
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