[access-uk] Re: Connection to SKY Broadband not found
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jan 2008 12:09:49 -0000
Jackie,
At least it's not as bad as BT! What's it stand for? Bloody Terrible
that's what!
Dave
Dave, as I said in my last post, they are at it. I can't help being
cynical when you feel there is a blatant abuse of power going on, but I
firmly suspect that is what they are doing. Yes we could complain to
Ofcom, but the whole process takes such a long time to negotiate that
you wonder what happens to the complaint, and whether anyone at the end
of the day is accountable. I don't think Sky are alone though.
Interestingly, it is only their broadband that I've had an issue with at
times. The TV package has always been great, and we've been with them
for over seven years. And the little gnome I bought from them a couple
of years ago is also brill. It's just their broadband service that irks
me sometimes. I wouldn't dream of repeating what my son calls the Sky
broadband either (smile).
Jackie
----- Original Message -----
From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 11:48 AM
Subject: [access-uk] Re: Connection to SKY Broadband not found
> Jackie,
>
> Sounds like you have the same problems as me, funny I have spent ages
> turning off the rooter, running the diagnostics, and I have done this
> once spending 2 hours on and off when I had other things to do. Then
> when I finally call them and tapped in my number, voila server found !
> incredible, and why does the call automatically disconnect?
> As I said, it stinks to me!
> Perhaps if Watchdog ask the public if they have experienced the same,
> the problem might miraculously disappear!
> There are too many phone scams around these days, just need to gather
> enough evidence to prove this is another one.
>
> Dave
>
> Hi Dave
>
> As Sky customers, we have had some issues with them, but not exactly
the
> same problem as you are describing. We have logged on at times and
have
> got the usual "The page cannot be displayed ...". We have contacted
the
> Sky Disability Team, and asked them to put us through to technical
> support. As you say though, this is an 08705 number, so costs!
>
> I find Sky technical support helpful in as much as they are local,
> pleasant, and do try to discuss the problem being experienced. But I
> don't find them always able to come up with a solution, and, as if by
> magic, the problem resolves itself while we are on the phone. This
> makes us look a bit silly.
> I once suggested to the chap I spoke to that "You lot are at it,"
> because, as you say, they force you into making contact, then
everything
> is ok for a while. My cynical suspicions would, of course, be
extremely
> difficult to prove, but I do wonder. Anyway, at the end of the day, I
> can't help feeling all these ISPs have a hidden agenda or some sort of
> ploy up their sleeve to confuzzle!!
>
> Jackie
> ----- Original Message -----
> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Monday, January 28, 2008 11:10 AM
> Subject: [access-uk] Connection to SKY Broadband not found
>
>
>>
>> Hi All,
>>
>> For some time now I have been having problems with connection to SKY
>> Broadband. Basically I start my pc and when trying to connect to the
>> internet I get the message "server connection not found". The rooter
> is
>> listed in the network connections, and indeed is connected, but
cannot
>> get internet access.
>> I run the windows diagnostics program and it cannot connect to the
>> internet, and asks me to contact my provider for help.
>> Now when I phone SKY, opt 3 for technical help and report a fault,
it
>> asks me to enter my phone number. While doing this, I re-run windows
>> network diagnostics, and miraculously after entering my number,
>> connection is restored!
>> Now this has happened far too often, and I smell a Rat! especially as
>> the number for support is a premium rate number, and is not included
> in
>> the SKY Talk unlimited package.
>> So it's another way of making money, and as I said this has happened
> far
>> too often, and many times the call has been automatically
disconnected
>> as soon as the call got through. Stinks to me!
>> Has anyone else experienced the same. and If so perhaps Which and
>> Watchdog might take an interest.
>>
>> Dave
>>
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