[access-uk] Re: Connection to SKY Broadband not found

I'll try that next time it happens.  The last time it happened was this
morning.

Dave

Hi Dave

Could you try leaving your phone off the hook without dialing any number
and see if you are able to connect?

James
----- Original Message -----
From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 11:10 AM
Subject: [access-uk] Connection to SKY Broadband not found


>
> Hi All,
>
> For some time now I have been having problems with connection to SKY
> Broadband.  Basically I start my pc and when trying to connect to the
> internet I get the message "server connection not found".  The rooter
is
> listed in the network connections, and indeed is connected, but cannot
> get internet access.
> I run the windows diagnostics program and it cannot connect to the
> internet, and asks me to contact my provider for help.
> Now when I phone SKY,  opt 3 for technical help and report a fault, it
> asks me to enter my phone number.  While doing this, I re-run windows
> network diagnostics, and miraculously after entering my number,
> connection is restored!
> Now this has happened far too often, and I smell a Rat! especially as
> the number for support is a premium rate number, and is not included
in
> the SKY Talk unlimited package.
> So it's another way of making money, and as I said this has happened
far
> too often, and many times the call has been automatically disconnected
> as soon as the call got through.  Stinks to me!
> Has anyone else experienced the same.  and If so perhaps Which and
> Watchdog might take an interest.
>
> Dave
>
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