[access-uk] Re: Connection to SKY Broadband not found

Dave, as I said in my last post, they are at it. I can't help being cynical when you feel there is a blatant abuse of power going on, but I firmly suspect that is what they are doing. Yes we could complain to Ofcom, but the whole process takes such a long time to negotiate that you wonder what happens to the complaint, and whether anyone at the end of the day is accountable. I don't think Sky are alone though.


Interestingly, it is only their broadband that I've had an issue with at times. The TV package has always been great, and we've been with them for over seven years. And the little gnome I bought from them a couple of years ago is also brill. It's just their broadband service that irks me sometimes. I wouldn't dream of repeating what my son calls the Sky broadband either (smile).

Jackie
----- Original Message ----- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 11:48 AM
Subject: [access-uk] Re: Connection to SKY Broadband not found


Jackie,

Sounds like you have the same problems as me,  funny I have spent ages
turning off the rooter, running the diagnostics, and I have done this
once spending 2 hours on and off when I had other things to do.  Then
when I finally call them and tapped in my number, voila server found !
incredible, and why does the call automatically disconnect?
As I said, it stinks to me!
Perhaps if Watchdog ask the public if they have experienced the same,
the problem might miraculously disappear!
There are too many phone scams around these days, just need to gather
enough evidence to prove this is another one.

Dave

Hi Dave

As Sky customers, we have had some issues with them, but not exactly the
same problem as you are describing.  We have logged on at times and have
got the usual "The page cannot be displayed ...".  We have contacted the
Sky Disability Team, and asked them to put us through to technical
support.  As you say though, this is an 08705 number, so costs!

I find Sky technical support helpful in as much as they are local,
pleasant, and do try to discuss the problem being experienced.  But I
don't find them always able to come up with a solution, and, as if by
magic, the problem resolves itself while we are on the phone.  This
makes us look a bit silly.
I once suggested to the chap I spoke to that "You lot are at it,"
because, as you say, they force you into making contact, then everything
is ok for a while.  My cynical suspicions would, of course, be extremely
difficult to prove, but I do wonder.  Anyway, at the end of the day, I
can't help feeling all these ISPs have a hidden agenda or some sort of
ploy up their sleeve to confuzzle!!

Jackie
----- Original Message -----
From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, January 28, 2008 11:10 AM
Subject: [access-uk] Connection to SKY Broadband not found



Hi All,

For some time now I have been having problems with connection to SKY
Broadband.  Basically I start my pc and when trying to connect to the
internet I get the message "server connection not found".  The rooter
is
listed in the network connections, and indeed is connected, but cannot
get internet access.
I run the windows diagnostics program and it cannot connect to the
internet, and asks me to contact my provider for help.
Now when I phone SKY,  opt 3 for technical help and report a fault, it
asks me to enter my phone number.  While doing this, I re-run windows
network diagnostics, and miraculously after entering my number,
connection is restored!
Now this has happened far too often, and I smell a Rat! especially as
the number for support is a premium rate number, and is not included
in
the SKY Talk unlimited package.
So it's another way of making money, and as I said this has happened
far
too often, and many times the call has been automatically disconnected
as soon as the call got through.  Stinks to me!
Has anyone else experienced the same.  and If so perhaps Which and
Watchdog might take an interest.

Dave

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