[access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM 30/08/2005

Hi there Ian,

Further to this and the various correspondence, I thought I'd let you
know (now that people have received some responses) that I have had no
response whatsoever to my telephone call.  I am therefore about to take
up your various suggestions for further complaints.

Could you kindly confirm whether it's really best to use email or
"snail".  If you are able to furnish me with all necessary email
addresses and the full BBC address (should I have to have to send a
normal letter) then I can try to get going.

I am currently not at all well and struggling with life in general so
any help you can give so that I can hold up my end of things would be
much appreciated.

Thanks!


--
Carol
carol.pearson@xxxxxxxxxxxx 



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Ian Macrae
Sent: Wednesday, August 31, 2005 10:35 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM
30/08/2005


Hi all,

Two things to say first.  I have no responsibility either for the
production of the programme in question nor for BBC policy in the area
of accessibility of TV shows.  Second, At present I'm not responsible
either for the production or content of In Touch.  Having said that,
I'll say what I know about the situation and will be writing privately
to Carol to offer her advice on how to pursue a complaint.  I've
personally complained so hard and so often about this practise that I'm
blue in the face.  

My understanding of the latest policy position with regard to sub titles
versus voice over translation is as follows.  Any TV shows on BBC ONE
which contain foreign language content or contributions are required to
have a simultaneous translation of that contribution in both voice over
and sub titles. That's why if you watch, for example, Panorama, you
ought to note all foreign contributions are translated in voice over.
However, for some bizarre and unfathomable reason, the requirement for
any such shows on BBC TWO is only that they provide translation in sub
titles. That's why much of an important series like the Nazis, a warning
From History remains inaccessible to visually impaired viewers.  The
only explanation I've been given for this differentiation is that the
artistic or emotional agenda of shows made for TWO is more likely to be
compromised by the appearance of voice-over.  I've always said that this
seemed to me entirely spurious.  

If you encounter and are annoyed or frustrated by this practise of not
translating, I'd suggest a couple of courses of action.  

1.  contact BBC Information as Carol did and make it plain that you want
to make a formal complaint about this and expect a formal response from
the BBC.  If you are dissatisfied with that response, there is a process
of appeal by which your complaint can be escalated.  
2.  The programme listing information for the show in question in Radio
times should carry the name of the producer.  Alternatively you can ask
BBC Info to find that out for you.  Then write direct to the producer
again making it plain that you're making a formal complaint and require
a formal response.  In that instance, you should also copy your
complaint to Roley Keating, Controller of BBC TWO at Television Centre.


Believe me I'm as pissed off as everyone else about this and wish I had
a pound for every complaint I've made to individual producers.  Actually
I'd give up all that wealth just to get them to change the policy.  

Hope this helps.

Ian

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Barry
Sent: 31 August 2005 05:55
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM
30/08/2005


Not giving a verbal translation does not only alienate the VI, it would
also 
have put off many others.  My parent's, who have no sight problems, are
not 
fast readers so turned the TV over when they saw the sub-titled 
translations.  I listened to a programme about Beslan  on the World
Service 
a couple of months ago.  They were interviewing the teachers.  The
teacher 
started talking in Russian and, after a few seconds, an English
translation 
was given over the top.  If the BBC can do it on Radio, surely they can
do 
it on TV too.


Is *Points of view* still running on the BBC?  It is obviously too late
for 
this programme, but they need to sort this out for future viewing, 
particularly for something as emotive as Beslan.



Barry H



----- Original Message ----- 
From: "MARTIN WILSHER" <m.wilsher@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, August 30, 2005 11:10 PM
Subject: [access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM 
30/08/2005


Neither should you regret it carol.  I'm 1000000000 percent behind you
on this one.
----- Original Message ----- 
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, August 30, 2005 11:04 PM
Subject: [access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM
30/08/2005


> Hi there,
>
> Well said!  (Why did I fire this up again???)  I have no regrets!
>
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of MARTIN WILSHER
> Sent: Tuesday, August 30, 2005 10:18 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM 
> 30/08/2005
>
>
> HI Carol:
>
> It seems to me that this lack of audio description is symtomatic of a
> general disregard for the needs of visually impaired people who watch 
> television.  I spoke to sky about this not too long ago, and even 
> they, with their massive resources, seemed to put more into subtitling

> for the deaf
>
> than AD for the blind.  They even told me that there listings for
> subtitled programmes, but none for AD programmes, and further more, 
> that there was an
> easy way to turn on subtitles by pressing one or two buttons, wheras
the
> AD
> was almost impossible for a blind person to switch on or off.  I know 
> this is the bbc we are talking about here, and I think it is 
> deplorable
there
> was
> no AD or verbal translation.  thumbs down for the bbc.
> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Cc: "'Ian Macrae'" <ian.macrae@xxxxxxxxx>
> Sent: Tuesday, August 30, 2005 9:21 PM
> Subject: [access-uk] CHILDREN OF BESLAN - BBC 2 DOCUMENTARY 9 PM 
> 30/08/2005
>
>
>> Hi all,
>>
>> We have just been very saddened and disgusted to discover that the
>> documentary currently showing on BBC 2, "Children of Beslan", is 
>> obviously in their native language (Russian) and there is no audio 
>> description or verbal translation.  On calling the BBC Information 
>> and
>
>> Complaints line I was informed that there is a text translation on
>> the
>
>> screen but of course, that is no good to us!
>>
>> I was particularly angry that, as this was a very sad and moving
>> event
>
>> last year, we have been unable to follow up the children's progress.
>>
>> Ian, I do hope you're reading this!  I feel very strongly that the
>> BBC
>
>> have let us down again.
>>
>> When I called, I asked for a transcript of the programme, or at least

>> the verbal translation which was given.  Are we likely to receive
>> this?
>>
>> Over to "In Touch"!
>>
>> Any other comments anyone?
>>
>>
>> --
>> Carol
>> carol.pearson@xxxxxxxxxxxx
>>
>> --
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