[access-uk] Re: Buying JAWS from Sight and Sound

Hi Andy,

I'd give Sight & Sound a shout on this.  They may/may not see it on here.  I 
know there are folks who work  there on the list, but better to address them 
directly.

Regards,
Barry

From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
ANDY COLLINS
Sent: Thursday, December 22, 2011 10:10 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Buying JAWS from Sight and Sound

David -

Somebody on this list from S&S said they had looked in to this issue last time 
I experienced it, and couldn't replicate my experience. Thus it hasn't  been 
resolved. If everybody else thinks the S&S site is well constructed, and is 
able to add an item for purchase to their shopping cart, without finding 
another item already in there etc, then I'll have to accept that my experience 
is unique. Given that I've tried with both JAWS9 and 12, and am still having 
the same issue, I feel hard pushed to accept such uniqueness.

I guess if I want to upgrade I'll have to call them, I just expected to be able 
to do it online, which I also thought would be quicker.

Andy


----- Original Message -----
From: David Russell<mailto:david.russell8@xxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Sent: Thursday, December 22, 2011 7:35 AM
Subject: [access-uk] Re: Buying JAWS from Sight and Sound

Andy,

The one thing you do not appear to have done is ask Sight and Sound for 
assistance.  They could no doubt have cleared up the problem in moments.  If 
something is wrong with their site, then it must be best if it is sorted out so 
that others do not have the same difficulties.

I am not saying your complaints are not justified, but your means of solving 
the problem, i.e. complaining on this list before giving S and S an opportunity 
to sort it out, is rather strange.


David



From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> 
[mailto:access-uk@xxxxxxxxxxxxx]<mailto:[mailto:access-uk@xxxxxxxxxxxxx]> On 
Behalf Of ANDY COLLINS
Sent: 21 December 2011 23:10
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Buying JAWS from Sight and Sound

Hi all -

I'm revisiting this topic from a few months ago, when I was considering 
upgrading my JAWS from version 9 standard to the latest standard version. At 
the time, when I tried to add the upgrade to my shopping basket, I saw there 
was already another product in the basket that every time I tried to delete it, 
the upgrade got deleted too, thus giving me an empty basket. I've just had 
another go, and this time when I added JAWS9  to 13 upgrade to my shopping 
basket, found that already in there was something called White Large Lowercase 
Keyboard priced at £330, the same price as the JAWS upgrade. This then showed 
me as having a basket total of £660!

I think this is disgraceful practice, but not only that, it is very confusing 
given the way the website is set up. For example, when I click on the remove 
link for the keyboard, the value of my basket drops from £660 to £330, but the 
actual item [this white keyboard thing] still shows up as a quantity of 1 in my 
shopping basket. I'm reluctant to proceed with my purchase from this point, as 
I really don't know what I'll be charged for in the end.

And oh yes, I tried accessing the sight using a demo version of JFW12 as well.

Many of us have our gripes with this company, and have voiced them on this 
forum, but they seem to take little notice, even though members of it's staff 
view this list.

It appears that the cost of an upgrade from 9 to 13 standard is £330, but I'm 
not certain about that given what happens when I tried to add it to my basket.

It would be nice if S&S would actually take some notice of it's customers, we 
can't all be wrong about it's service, and just because there is little 
competition it doesn't mean we'll allow ourselves to be shabbily treated.

Andy

Other related posts: