[access-uk] Re: Broad Band Speed
- From: "Colin Phelan" <colin_phelan@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 7 May 2012 21:22:50 +0100
Thanks Jonathon,
I am password protected and guess you are right, I will have the joy of
Orange support once tested the lap top.
Is it possible that this speed is caused by sluggish pc although is only
about 4.5 years old so could be worse!
Many thanks
Colin
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jonathan H
Sent: 07 May 2012 21:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Broad Band Speed
Ah, right - sorry, I didn't see where you'd said about having plugged it
directly into the box.
Hmm, well this is weird!
There's another possibility which happened to me on Plusnet, and that's to
do with traffic shaping, which almost all ISPs use, to limit throughput. It
might be misconfigured on your account.
Yet another possibility is that something rogue is installed on your PC and
acting as a server, or you've not set up your wireless security and a
neighbour is hogging all your broadband.
Do you know how much bandwidth you've used last month? Does it tally with
what you'd expect? If you only do a bit of surfing and email and stuff and
Orange say you've downloaded, say, 60Gb, then that might be a problem too!
Some ISPs also limit you to a very slow speed once you've exceeded your
allowance. So it could be that, too!
Ultimately, it would be good to get Orange to have a really good look at
your situation. But I've been with Orange and it was such a total nightmare
with virtually non-existent customer service, hence why I'm helping you as I
feel your pain, as it were!
On Mon, May 7, 2012 at 9:06 PM, Colin Phelan <colin_phelan@xxxxxxxxxxx>
wrote:
> Hi Jonathon, thanks for your comprehensive response, really is
> appreciated. Just one thing, you say it takes the focus to my
> wireless, the test was run with the pc linked direct to the live box
> orange router so am I mis understadning your comment? As stated, I
> will bring lap top home tomorrow and test, if that has quick
> connection then I guess that is then down to my pc giving up? Would
> this make sense? Thanks again for your brilliant support,.
> Kind Regards
> Colin
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of Jonathan H
> Sent: 07 May 2012 20:59
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Broad Band Speed
>
>
> Hi Colin,
>
> Wow - that really IS slow!
>
> Just focussing on these three lines for a second:
>
> Download speed achieved during the test was - 0.5 Mbps
> For your connection, the acceptable range of speeds is 4 Mbps-21
> Mbps. IP Profile for your line is - 9.85 Mbps
>
> The IP Profile is set based on the stable connection speed of your
> router (which is why they tell you to always leave it on, for very
> good reason!). Given that you have a very respectable IP Profile of
> 9.85 Mbps, an acceptable range of 4 to 21 Mbps, the download speed of
> 0.5 Mbps suggests that the line itself is OK. So, I'd be looking at
> your wireless connection.
>
> When you've got the laptop, connect it via a LAN cable to the router
> and do the speed test again.
>
> Annoyingly, you can only do one speed test per hour, but if that
> result is still slow, then it might be worth trying the master socket.
> Did they tell you to take the front plate off and plug it into the
> socket behind? (Be careful you don't pull any wires loose when doing
> this!).
>
> That then removes the possibility of it being anything on your
> internal wiring interfering. But if the test on the master socket is
> very fast, then it's your internal wiring.
>
> Finally, if plugging it via a LAN cable brings it up to full speed,
> and it turns out the wireless signal is weak, I'd invest in a pair of
> these:
> http://www.7dayshop.com/catalog/product_info.php?&products_id=113205
>
> I'm not on a kickback, but I heartily recommend them! It's like having
> a direct LAN connection, but any mains plug becomes a network point
> (with the adaptor plugged into it, of course!)
>
> Additionally, it means you can have the router plugged into the master
> socket, and you'll always get a bit of extra speed like that.
>
> Finally, do you know if you've got what they call and accelerator or
> "iplate" master socket? It's a plate that screws onto your master
> socket and can give a bit of a speed boost.
> http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-5
> 8LT.ht
> ml
> but you can get them much cheaper than £8. Some ISPs even send them out
for
> free.
>
> On Mon, May 7, 2012 at 8:40 PM, Colin Phelan
> <colin_phelan@xxxxxxxxxxx>
> wrote:
>> Thanks Jonathon, results below
>> Bundled from Orange yes although recently handed over our land line
>> to them from BT up until then we just used broad band from Orange.
>> All Orange equipment, they have not said much yet on the subject Not
>> plugged into master socket as that is some distance away I am
>> thinking my pc is a bit shot and will also bring home work lap top
>> tomorrow which is new and test speed on that as I said results below,
>> many thanks Colin
>>
>>
>> FAQ
>>
>>
>>
>> 1. Best Effort Test: -provides background information.
>> Download Speed
>> 0.5 Mbps
>>
>> 0 Mbps 21 Mbps
>> Max Achievable Speed
>>
>> Download speed achieved during the test was - 0.5 Mbps
>> For your connection, the acceptable range of speeds is 4 Mbps-21
>> Mbps.
>> IP Profile for your line is - 9.85 Mbps
>>
>> 2. Upstream Test: -provides background information.
>> Upload Speed
>> 0.89 Mbps
>>
>> 0 Mbps 0.83 Mbps
>> Max Achievable Speed
>>
>> Upload speed achieved during the test was - 0.89Mbps
>> Additional Information:
>> Upstream Rate IP profile on your line is - 0.83 Mbps
>>
>>
>> This test was not conclusive and further testing is required.This
>> might be useful for your Broadband Service Provider to investigate
>> the fault. If you wish to carry out further tests,please click on
>> 'Continue' button.If not, please close the window using 'Exit' button
>> and contact your ISP for further assistance with these results.
>>
>> Please visit FAQ section if you are unable To understand the test
>> results.
>>
>>
>>
>>
>>
>>
>> Notes:
>> The Download Speed is the average rate that was achieved during this
>> test.
>>
>> Notes:
>> Your line is configured to the maximum rate that it can support or at
>> your chosen fixed rate, this is known as the line rate and would be
>> viewed through your CPE software or in your router configuration.
>> Your IP profile is always less than the line rate and is normal on
>> any network. The Upstream Test rate figure quoted will always be
>> smaller than the assured rate profile. This is because in order for
>> the throughput to reach its destination, it requires an overhead
>> which explains the difference between the two.
>>
>> Notes:
>> If your download speed lies in this range then your connection seems
>> to be working fine.
>>
>> Notes:
>> The Download Speed is the average rate that was achieved during this
>> test.
>>
>> Notes:
>> Your line is configured to the maximum rate that it can support or at
>> your chosen fixed rate, this is known as the line rate and would be
>> viewed through your CPE software or in your router configuration.
>> Your IP profile is always less than the line rate and is normal on
>> any network.
>>
>>
>> r
>>
>>
>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Jonathan H
>> Sent: 07 May 2012 16:40
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Broad Band Speed
>>
>>
>> Colin;
>>
>> Many factors at play here! Do you know if your broadband is
>> "unbundled"? ie, do Orange supply and maintain your home phone
>> service as well? How is your wireless set up? Is it b, g or N? What's
>> the signal strength? Are you in a busy are where there might be other
>> routers on the same channel? Did Orange provide the equipment? What
>> have they said about it?
>>
>> The best and most official place to start is at
>> http://speedtester.bt.com/
>>
>> Click "yes" to agree, Select the button marked "ADSL and Fibre to the
>> cabinet" (NOT the beta test!), enter your phone number only (don't
>> enter service ID) click run and wait about 3 minutes. Then, if that
>> works, copy and paste the text from the results back to this group
>> and this will tell a lot about your line stats, profile etc (nothing
>> personal though!).
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