Sorry, my last message was a bit confusing, it should have read. Where are you seeing the operating system Name as: XP Media SP2? The first line of your system information states that the operating system is: OS Name Microsoft Windows 7 Home Premium Tom. ----- Original Message ----- From: Tom To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, August 17, 2011 11:14 AM Subject: [access-uk] Re: Belarc Advisor Issues Where are you seeing the "XP Media SP2 OS Name as: XP Media SP2? The first line of your system information states that the operating system is: OS Name Microsoft Windows 7 Home Premium Tom. ----- Original Message ----- From: Derek hackett To: access-uk@xxxxxxxxxxxxx Sent: Wednesday, August 17, 2011 10:07 AM Subject: [access-uk] Re: Belarc Advisor Issues Hi George I have copied the information displayed under System Information for my Computer below. OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DEREK-PC System Manufacturer Acer System Model Aspire M5811 System Type x64-based PC Processor Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz, 3201 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. P01-B2, 29/04/2010 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale United Kingdom Hardware Abstraction Layer Version = "6.1.7601.17514" User Name derek-PC\derek Time Zone GMT Daylight Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.87 GB Available Physical Memory 2.45 GB Total Virtual Memory 7.73 GB Available Virtual Memory 6.20 GB Page File Space 3.87 GB Page File C:\pagefile.sys I have now uninstalled Belarc three times & shut downd the PC as per your recommendations. I have just now reinstalled Belarc & it is still reporting that my Operating System is XP Media SP2 , is it possible that some how I have managed to put my PC in compatibility mode?, is so how do I revert the process?. Many Thanks Derek From: George Bell Sent: Tuesday, August 16, 2011 10:05 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Belarc Advisor Issues Hi Derek, If you go to Start: Computer, and right click on Computer, and select Properties, does it definitely say Windows 7 there? George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Derek hackett Sent: 15 August 2011 21:51 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Belarc Advisor Issues Hi George. I still have the same problem, after carrying out your suggestions, do you have any other ideas that I can try Many Thanks . Derek From: George Bell Sent: Monday, August 15, 2011 9:42 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Belarc Advisor Issues No sure what's happening here, Derek. My system is also Windows 7 SP1 and Belarc reports correctly. Suggest initially that you uninstall, re-boot system then download again and install. George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Derek hackett Sent: 14 August 2011 20:03 To: access Subject: [access-uk] Belarc Advisor Issues Hi Folks Please could anyone help me, my PC has Windows 7 Premium SP1 64bit Operating System installed, but when I run Belarc Advisor it reports that my Operating System is Windows XP Media Center Edition Service Pack 2 (build 2600. Therefore is it possible to tell Windows 7 to run in Windows Xp mode?, if so how do I resolve the problem. Many thanks for any suggestions recieved. Regards Derek