[access-uk] Re: BT or not to BT
- From: "Christine Weetman" <goatmum@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 30 Jun 2007 10:57:53 +0100
My Goodness, how on Earth do you find anyone to pay £50 a Month to??? Shesh
we'r on aol and don't pay £40 per month, andwe have no phone calls to pay on
that, aol's ver accessable, well I don't get into problems with it, its
never been down or anything and I just take my hat off to it. I've been
offered talktalk for half of aol's price but son won't let me change as they
have a 40 gig download limit and at many times we have the 4 of us sitting
in this computer room tapping away on these computers and talking on the
phone all at once. So is it really true 40 gig a month isn't very much? I
can't see it somehow, but son recogns he can use that in half the month, any
way of checking how much we do use? Christine.
----- Original Message -----
From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Cc: <bcab@xxxxxxxxxxxxx>
Sent: Saturday, June 30, 2007 8:49 AM
Subject: [access-uk] BT or not to BT
> Hi all,
>
> Looks like we're going to be leaving BT for Virgin Media.
>
> They can't get this broadband sorted.
>
> We've had 5, yes 5 engineers out at the house. Out of all but one new
what
> she, was up to. They constantly wanted to measure signal, even though
> yesterday morning a job was specifically booked to measure throughput.
The
> engineer who was booked for the job told me,
> " I wouldn't know anything about that"
>
> When I explained that wholesale and retail couldn't even ping me he said,
> "I'll get my collegue to call round as my wee XP laptop wouldn't be
powerful
> enough for that".
>
> What sortive clowns are these guys employing?
>
> There's been one gentleman in BT though that I have to take my hat off to.
> He's a young fella like myself and we've screamed at engineers together.
>
> We've had the phone line isolated and the modem/router directly wired to
it.
>
> We've had battery cleared off the line, then two weeks later a lady
engineer
> came and actually did clear the battery her male collegue was meant to
have
> cleardd.
>
> We've had a new card, supposably fitted in the D Slam, (Exchange).
>
> 4pm hits and we drop to 40k for all downloads inside the UK servers, 19K
or
> below for outside.
>
> I've been running speed tests and I'm coming back with 1700k out of a
> possible 8128k. We're in a good area, close to the exchange, (around
> 1500metres), and we recieve the full 8128 signal.
>
> The place over there is a shambles. I'm frankly pissed off by the lack of
> knowledge their engineers have, this is compounded by them attempting to
> hide behind jargon.
>
> My XP laptop isnt' powerful enough to try and see if I can ping you....
>
> He didn't have a clue what ping was!
>
> Fair enough, alot of people I'm mailing this to might not. This guy's a
> field engineer for a broadband internet service provider!
>
> He also tryed to give me BS about signal to noise ratio, and like with the
> other gentleman I explained about Shannon's theary that's used to
formulate
> this.
>
> Do these clowns talk this way to all home end users?
>
> Anyways, we're paying these jokers £52 a month for really crappy 8MB
service
> plus all inclusive telephone calls to LAN lines in the UK.
>
> I'm going to subscribe to £39 a month 20MB cable broadband, plus the phone
> calls from Virgin Media.
>
> I've been told by a technician in BT, (naming no names), that he's on it
at
> home and he really gets the speeds that are promised.
>
> This guy's good and I trust his judgement. Come on, anything has to be
> better than this rubbish from BT!
>
> I'm tired of arguing, researching and learning about DSL service and how
it
> works so I could force the engineers who did do work when they came out to
> do what they where and are being payed to do!
>
> We could go for another DSL provider but, yes there's a 50-50 chance it'll
> be fine, even if it's using BT lines as they're testing fine.
>
> I really think some routing table at least had went wrong somewhere on the
> local network.
>
> I dont' want to be writing another email though like this in a months time
> because another one wont' listen. Let's isolate it completely and not use
> phone lines or broadband over them.
>
> On that, anyone got any decent Linksys cable router recommendations?
>
> I sold my WRT54G thinking this was going to be great with BT and am back
in
> the market for a wireless router that works with cable modems. N
technology
> is a must. I'm sure netgear and D Link are quite nice these days along
with
> Belcon but I've always used Linksys and I like they're web utility.
>
> I'll have a look at Linksys site but anything to look for would be handy.
>
> Thanks for listening to my tails of woe.
>
> My last piece of advice, educate yourselves or find someone who is more
> technically minded to take charge because what I've experienced is that
they
> will hide behind anything they can including outsourced help desks. They
> will blame everythign on you, I've had three routers and three computers
> tested here.
>
> I've just decided 8MB isnt' worth this hassle when i can go to Virgin and
> woe be tide the first manager in BT who trys to tell me that they dont'
> promise 8MB again!
>
> I know they don't! But 40k and below is not an acceptible level of
service
> on the low end of the scale!
>
> My suspection is that it's too costly to send field engineer's out and
delay
> tactics may be being applyed in the gise of support.
>
>
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