[access-uk] Re: BT or not to BT

  • From: "Andy Collins" <andy@xxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sun, 1 Jul 2007 12:06:53 +0100

I take it you have to be on cable to go with Virgin [think there's a double 
entendre there :]]

- Andy
----- Original Message ----- 
From: <deonv@xxxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, June 30, 2007 12:31 PM
Subject: [access-uk] Re: BT or not to BT


| We are with Virgin (used to be
| Telewest/Blueyonder) and don't have the least
| hesitation, yet, recommending them.
|
| On the few occasions I had a problem the person
| on the technical desk was familiar with the
| concept of screen readers, knowledgable, patient and resolved the problem.
|
| What's more there is no broadband limit, prices
| are good, down-time is minimal and their talk
| anywhere telephone packages are pretty good buys
| if you call internationally and to mobiles a lot.
|
| Deon
|
| At 11:37 30/06/2007, you wrote:
| >I would get my partner to comment on this one, but as her weekend will
| >be hectic, I shall respond myself, by saying that from what she's told
| >me Virgin Media are very good. This might impress you actually. She told
| >me this morning over MSN that the signal quality of her wireless was
| >excellent and that the speed was 54 MBPS, but boy was her internet
| >connection fast as lightning! Her AVG updated in seconds, links on web
| >pages loaded in no more than a second ... I think you'll be impressed
| >with Virgin Media. Good luck and let us know how you get on with them.
| >On Sat, 30 Jun 2007 08:49:35 +0100, "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
| >said:
| > > Hi all,
| > >
| > > Looks like we're going to be leaving BT for Virgin Media.
| > >
| > > They can't get this broadband sorted.
| > >
| > > We've had 5, yes 5 engineers out at the house.  Out of all but one new
| > > what
| > > she, was up to.  They constantly wanted to measure signal, even though
| > > yesterday morning a job was specifically booked to measure throughput.
| > > The
| > > engineer who was booked for the job told me,
| > > " I wouldn't know anything about that"
| > >
| > > When I explained that wholesale and retail couldn't even ping me he 
said,
| > > "I'll get my collegue to call round as my wee XP laptop wouldn't be
| > > powerful
| > > enough for that".
| > >
| > > What sortive clowns are these guys employing?
| > >
| > > There's been one gentleman in BT though that I have to take my hat off
| > > to.
| > > He's a young fella like myself and we've screamed at engineers 
together.
| > >
| > > We've had the phone line isolated and the modem/router directly wired 
to
| > > it.
| > >
| > > We've had battery cleared off the line, then two weeks later a lady
| > > engineer
| > > came and actually did clear the battery her male collegue was meant to
| > > have
| > > cleardd.
| > >
| > > We've had a new card, supposably fitted in the D Slam, (Exchange).
| > >
| > > 4pm hits and we drop to 40k for all downloads inside the UK servers, 
19K
| > > or
| > > below for outside.
| > >
| > > I've been running speed tests and I'm coming back with 1700k out of a
| > > possible 8128k.  We're in a good area, close to the exchange, (around
| > > 1500metres), and we recieve the full 8128 signal.
| > >
| > > The place over there is a shambles.  I'm frankly pissed off by the 
lack
| > > of
| > > knowledge their engineers have, this is compounded by them attempting 
to
| > > hide behind jargon.
| > >
| > > My XP laptop isnt' powerful enough to try and see if I can ping 
you....
| > >
| > > He didn't have a clue what ping was!
| > >
| > > Fair enough, alot of people I'm mailing this to might not.  This guy's 
a
| > > field engineer for a broadband internet service provider!
| > >
| > > He also tryed to give me BS about signal to noise ratio, and like with
| > > the
| > > other gentleman I explained about Shannon's theary that's used to
| > > formulate
| > > this.
| > >
| > > Do these clowns talk this way to all home end users?
| > >
| > > Anyways, we're paying these jokers £52 a month for really crappy 8MB
| > > service
| > > plus all inclusive telephone calls to LAN lines in the UK.
| > >
| > > I'm going to subscribe to £39 a month 20MB cable broadband, plus the
| > > phone
| > > calls from Virgin Media.
| > >
| > > I've been told by a technician in BT, (naming no names), that he's on 
it
| > > at
| > > home and he really gets the speeds that are promised.
| > >
| > > This guy's good and I trust his judgement.  Come on, anything has to 
be
| > > better than this rubbish from BT!
| > >
| > > I'm tired of arguing, researching and learning about DSL service and 
how
| > > it
| > > works so I could force the engineers who did do work when they came 
out
| > > to
| > > do what they where and are being payed to do!
| > >
| > > We could go for another DSL provider but, yes there's a 50-50 chance
| > > it'll
| > > be fine, even if it's using BT lines as they're testing fine.
| > >
| > > I really think some routing table at least had went wrong somewhere on
| > > the
| > > local network.
| > >
| > > I dont' want to be writing another email though like this in a months
| > > time
| > > because another one wont' listen.  Let's isolate it completely and not
| > > use
| > > phone lines or broadband over them.
| > >
| > > On that, anyone got any decent Linksys cable router recommendations?
| > >
| > > I sold my WRT54G thinking this was going to be great with BT and am 
back
| > > in
| > > the market for a wireless router that works with cable modems.  N
| > > technology
| > > is a must.  I'm sure netgear and D Link are quite nice these days 
along
| > > with
| > > Belcon but I've always used Linksys and I like they're web utility.
| > >
| > > I'll have a look at Linksys site but anything to look for would be 
handy.
| > >
| > > Thanks for listening to my tails of woe.
| > >
| > > My last piece of advice, educate yourselves or find someone who is 
more
| > > technically minded to take charge because what I've experienced is 
that
| > > they
| > > will hide behind anything they can including outsourced help desks. 
They
| > > will blame everythign on you, I've had three routers and three 
computers
| > > tested here.
| > >
| > > I've just decided 8MB isnt' worth this hassle when i can go to Virgin 
and
| > > woe be tide the first manager in BT who trys to tell me that they 
dont'
| > > promise 8MB again!
| > >
| > > I know they don't!  But 40k and below is not an acceptible level of
| > > service
| > > on the low end of the scale!
| > >
| > > My suspection is that it's too costly to send field engineer's out and
| > > delay
| > > tactics may be being applyed in the gise of support.
| > >
| > >
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| >Christopher Hallsworth
| >E-mail: chrishallsworth@xxxxxxxxxxxxxx
| >Skype name chrishallsworth7266
| >MSN: ch9675@xxxxxxxxxxx
| >
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