[access-uk] Re: BT or not to BT
- From: "Christopher Hallsworth" <chrishallsworth@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Sat, 30 Jun 2007 11:37:08 +0100
I would get my partner to comment on this one, but as her weekend will
be hectic, I shall respond myself, by saying that from what she's told
me Virgin Media are very good. This might impress you actually. She told
me this morning over MSN that the signal quality of her wireless was
excellent and that the speed was 54 MBPS, but boy was her internet
connection fast as lightning! Her AVG updated in seconds, links on web
pages loaded in no more than a second ... I think you'll be impressed
with Virgin Media. Good luck and let us know how you get on with them.
On Sat, 30 Jun 2007 08:49:35 +0100, "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
said:
> Hi all,
>
> Looks like we're going to be leaving BT for Virgin Media.
>
> They can't get this broadband sorted.
>
> We've had 5, yes 5 engineers out at the house. Out of all but one new
> what
> she, was up to. They constantly wanted to measure signal, even though
> yesterday morning a job was specifically booked to measure throughput.
> The
> engineer who was booked for the job told me,
> " I wouldn't know anything about that"
>
> When I explained that wholesale and retail couldn't even ping me he said,
> "I'll get my collegue to call round as my wee XP laptop wouldn't be
> powerful
> enough for that".
>
> What sortive clowns are these guys employing?
>
> There's been one gentleman in BT though that I have to take my hat off
> to.
> He's a young fella like myself and we've screamed at engineers together.
>
> We've had the phone line isolated and the modem/router directly wired to
> it.
>
> We've had battery cleared off the line, then two weeks later a lady
> engineer
> came and actually did clear the battery her male collegue was meant to
> have
> cleardd.
>
> We've had a new card, supposably fitted in the D Slam, (Exchange).
>
> 4pm hits and we drop to 40k for all downloads inside the UK servers, 19K
> or
> below for outside.
>
> I've been running speed tests and I'm coming back with 1700k out of a
> possible 8128k. We're in a good area, close to the exchange, (around
> 1500metres), and we recieve the full 8128 signal.
>
> The place over there is a shambles. I'm frankly pissed off by the lack
> of
> knowledge their engineers have, this is compounded by them attempting to
> hide behind jargon.
>
> My XP laptop isnt' powerful enough to try and see if I can ping you....
>
> He didn't have a clue what ping was!
>
> Fair enough, alot of people I'm mailing this to might not. This guy's a
> field engineer for a broadband internet service provider!
>
> He also tryed to give me BS about signal to noise ratio, and like with
> the
> other gentleman I explained about Shannon's theary that's used to
> formulate
> this.
>
> Do these clowns talk this way to all home end users?
>
> Anyways, we're paying these jokers £52 a month for really crappy 8MB
> service
> plus all inclusive telephone calls to LAN lines in the UK.
>
> I'm going to subscribe to £39 a month 20MB cable broadband, plus the
> phone
> calls from Virgin Media.
>
> I've been told by a technician in BT, (naming no names), that he's on it
> at
> home and he really gets the speeds that are promised.
>
> This guy's good and I trust his judgement. Come on, anything has to be
> better than this rubbish from BT!
>
> I'm tired of arguing, researching and learning about DSL service and how
> it
> works so I could force the engineers who did do work when they came out
> to
> do what they where and are being payed to do!
>
> We could go for another DSL provider but, yes there's a 50-50 chance
> it'll
> be fine, even if it's using BT lines as they're testing fine.
>
> I really think some routing table at least had went wrong somewhere on
> the
> local network.
>
> I dont' want to be writing another email though like this in a months
> time
> because another one wont' listen. Let's isolate it completely and not
> use
> phone lines or broadband over them.
>
> On that, anyone got any decent Linksys cable router recommendations?
>
> I sold my WRT54G thinking this was going to be great with BT and am back
> in
> the market for a wireless router that works with cable modems. N
> technology
> is a must. I'm sure netgear and D Link are quite nice these days along
> with
> Belcon but I've always used Linksys and I like they're web utility.
>
> I'll have a look at Linksys site but anything to look for would be handy.
>
> Thanks for listening to my tails of woe.
>
> My last piece of advice, educate yourselves or find someone who is more
> technically minded to take charge because what I've experienced is that
> they
> will hide behind anything they can including outsourced help desks. They
> will blame everythign on you, I've had three routers and three computers
> tested here.
>
> I've just decided 8MB isnt' worth this hassle when i can go to Virgin and
> woe be tide the first manager in BT who trys to tell me that they dont'
> promise 8MB again!
>
> I know they don't! But 40k and below is not an acceptible level of
> service
> on the low end of the scale!
>
> My suspection is that it's too costly to send field engineer's out and
> delay
> tactics may be being applyed in the gise of support.
>
>
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Christopher Hallsworth
E-mail: chrishallsworth@xxxxxxxxxxxxxx
Skype name chrishallsworth7266
MSN: ch9675@xxxxxxxxxxx
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