[access-uk] Re: BT Broadband Versus Virgin Media?

Saqib, the reason BT appear better at solving internet issues is because they 
are a DSL company and all their internet goes through their phone exchanges. VM 
have been very easy to talk to, and have sorted out my issues every time I've 
called them. Its not really their falt if you're area doesn't have coverage, 
but they should have told you that before you signed up with them.

-----Original Message-----
From: Saqib <saqib500@xxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx>
Date: Friday, January 23, 2009 11:23:25 AM
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?

Hi Mandy. From my experience in using VM, I think they are poor at resolving 
customers problems such as loss of internet service. I had 3 modems sent out to 
me with in 6 months. Finally they through their hands up and confessed that the 
service in my area was poor and was under investigation. I wouldn't go near 
them as they are an unreliable company. I have had problems with BT and will 
say that they are very helpful and knowledgeable in resolving issues regarding 
the loss of internet service. It's free to call them and the remote sessions 
usually solve the issues. They don't even let you give up on a problem and they 
are fully committed to resolving your problem. VM just read from text manuals 
and just repeat the same old crap over and over again until the point of you 
being outraged and well stressed wondering what the hell I was thinking about 
when I decided to join this useless company. 
  ----- Original Message ----- 
  From: Mandy 
  To: access-uk 
  Sent: Thursday, January 22, 2009 11:11 PM
  Subject: [access-uk] BT Broadband Versus Virgin Media?


  We've been with Blueyonder ever since we started using the PC and are paying  
for the fastest broadband speeds does anybody have experience of comparing the 
two?

  Also anybody using the new BT box for TV where you just pay for the extra 
channels you want to watch?

  Sorry I'm not very explicit.

  Mandy.


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