[access-uk] Re: BT Broadband Versus Virgin Media?
- From: "Dj Paddy" <mygroups@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 23 Jan 2009 11:55:30 -0000
I think this is a case of who yu get in Tech Support.
I have had hair pulling fits with VM, mainly because of scripted out-sourced
centres. However, have a look at what I wrote about 2 years back on BT and
from folks I have spoken to both Home users and IT Professionals not allot has
changed. *TIP* If you go with VM go for Cable not ADSL and you will see very
good speeds.
Hi all,
Looks like we're going to be leaving BT for Virgin Media.
They can't get this broadband sorted.
We've had 5, yes 5 engineers out at the house. Out of all but one new what
she, was up to. They constantly wanted to measure signal, even though
yesterday morning a job was specifically booked to measure throughput. The
engineer who was booked for the job told me,
" I wouldn't know anything about that"
When I explained that wholesale and retail couldn't even ping me he said,
"I'll get my collegue to call round as my wee XP laptop wouldn't be powerful
enough for that".
What sortive clowns are these guys employing?
There's been one gentleman in BT though that I have to take my hat off to.
He's a young fella like myself and we've screamed at engineers together.
We've had the phone line isolated and the modem/router directly wired to it.
We've had battery cleared off the line, then two weeks later a lady engineer
came and actually did clear the battery her male collegue was meant to have
cleardd.
We've had a new card, supposably fitted in the D Slam, (Local Exchange).
4pm hits and we drop to 40k for all downloads inside the UK servers, 19K or
below for outside.
I've been running speed tests and I'm coming back with 1700k out of a possible
8128k. We're in a good area, close to the exchange, (around 1500metres), and
we recieve the full 8128 signal.
The place over there is a shambles. I'm frankly pissed off by the lack of
knowledge their engineers have, this is compounded by them attempting to hide
behind jargon.
My XP laptop isnt' powerful enough to try and see if I can ping you....
He didn't have a clue what ping was!
Fair enough, alot of people I'm mailing this to might not. This guy's a field
engineer for a broadband internet service provider!
He also tryed to give me BS about signal to noise ratio, and like with the
other gentleman I explained about Shannon's theary that's used to formulate
this.
Do these clowns talk this way to all home end users?
Anyways, we're paying these jokers £52 a month for really crappy 8MB service
plus all inclusive telephone calls to LAN lines in the UK.
I'm going to subscribe to £39 a month 20MB cable broadband, plus the phone
calls from Virgin Media.
I've been told by a technician in BT, (naming no names), that he's on it at
home and he really gets the speeds that are promised.
This guy's good and I trust his judgement. Come on, anything has to be better
than this rubbish from BT!
I'm tired of arguing, researching and learning about DSL service and how it
works so I could force the engineers who did do work when they came out to do
what they where and are being payed to do!
We could go for another DSL provider but, yes there's a 50-50 chance it'll be
fine, even if it's using BT lines as they're testing fine.
I really think some routing table at least had went wrong somewhere on the
local network.
I dont' want to be writing another email though like this in a months time
because another one wont' listen. Let's isolate it completely and not use
phone lines or broadband over them.
My last piece of advice, educate yourselves or find someone who is more
technically minded to take charge because what I've experienced is that they
will hide behind anything they can including outsourced help desks. They will
blame everythign on you, I've had three routers and three computers tested here.
I've just decided 8MB isnt' worth this hassle when i can go to Virgin and woe
be tide the first manager in BT who trys to tell me that they dont' promise 8MB
again!
I know they don't! But 40k and below is not an acceptible level of service on
the low end of the scale!
My theary is that it's too costly to send field engineer's out and delay
tactics may be being applyed in the gise of support.
----- Original Message -----
From: Saqib
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, January 23, 2009 11:23 AM
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?
Hi Mandy. From my experience in using VM, I think they are poor at resolving
customers problems such as loss of internet service. I had 3 modems sent out to
me with in 6 months. Finally they through their hands up and confessed that the
service in my area was poor and was under investigation. I wouldn't go near
them as they are an unreliable company. I have had problems with BT and will
say that they are very helpful and knowledgeable in resolving issues regarding
the loss of internet service. It's free to call them and the remote sessions
usually solve the issues. They don't even let you give up on a problem and they
are fully committed to resolving your problem. VM just read from text manuals
and just repeat the same old crap over and over again until the point of you
being outraged and well stressed wondering what the hell I was thinking about
when I decided to join this useless company.
----- Original Message -----
From: Mandy
To: access-uk
Sent: Thursday, January 22, 2009 11:11 PM
Subject: [access-uk] BT Broadband Versus Virgin Media?
We've been with Blueyonder ever since we started using the PC and are
paying for the fastest broadband speeds does anybody have experience of
comparing the two?
Also anybody using the new BT box for TV where you just pay for the extra
channels you want to watch?
Sorry I'm not very explicit.
Mandy.
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