[access-uk] Re: BT Broadband Versus Virgin Media?

  • From: "Debbie Palmer" <wadham.house@xxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 23 Jan 2009 20:26:02 -0000

I am with vm and I have no problems.  The customer service people are
helpful and they have looked after me ever since they took over blueyonder
which I have been with since 2002.
I have phone, television (full package) and internet which is very fast.

Debbie
 


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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
James Scholes
Sent: 23 January 2009 16:47
To: Saqib
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?

Saqib, the reason BT appear better at solving internet issues is because
they are a DSL company and all their internet goes through their phone
exchanges. VM have been very easy to talk to, and have sorted out my issues
every time I've called them. Its not really their falt if you're area
doesn't have coverage, but they should have told you that before you signed
up with them.

-----Original Message-----
From: Saqib <saqib500@xxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx>
Date: Friday, January 23, 2009 11:23:25 AM
Subject: [access-uk] Re: BT Broadband Versus Virgin Media?

Hi Mandy. From my experience in using VM, I think they are poor at resolving
customers problems such as loss of internet service. I had 3 modems sent out
to me with in 6 months. Finally they through their hands up and confessed
that the service in my area was poor and was under investigation. I wouldn't
go near them as they are an unreliable company. I have had problems with BT
and will say that they are very helpful and knowledgeable in resolving
issues regarding the loss of internet service. It's free to call them and
the remote sessions usually solve the issues. They don't even let you give
up on a problem and they are fully committed to resolving your problem. VM
just read from text manuals and just repeat the same old crap over and over
again until the point of you being outraged and well stressed wondering what
the hell I was thinking about when I decided to join this useless company. 
  ----- Original Message ----- 
  From: Mandy 
  To: access-uk 
  Sent: Thursday, January 22, 2009 11:11 PM
  Subject: [access-uk] BT Broadband Versus Virgin Media?


  We've been with Blueyonder ever since we started using the PC and are
paying  for the fastest broadband speeds does anybody have experience of
comparing the two?

  Also anybody using the new BT box for TV where you just pay for the extra
channels you want to watch?

  Sorry I'm not very explicit.

  Mandy.


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